Easy Access for All
The
Disability Discrimination Act (
DDA) gives disabled
people important rights of access to everyday services,
including those provided by local councils. It places
responsibility on us to ensure we make reasonable
adjustments to our services to allow disabled customers to access
them.
Our Customer Contact Centre at the new Ashford Gateway
Plus is designed to fully meet the requirements of the Act and
we remain committed to improving accessibility for all our
customers. All Customer Services facilities are provided on
one level and a lift is available for customers entering the Civic
Centre at car park level and the Tourist Information Centre at the
Ashford Gateway. Within the Contact Centre wheelchair access
to service agents has been included in the design.
To assist our visually impaired customers, public access
computers are installed with software especially designed to
increase the size of onscreen images. The computers also
'speak' aloud when the keyboard or mouse is used. Our customers who
are hard of hearing can also contact us via 'Type Talk.' To
get in touch with us using Type Talk, please call 01233 330744.
This website has
also been designed for ease of use, view our Accessibility webpage for
alternative settings to suit your needs.
This webpage was updated on
11/17/2011