We have teamed up with the Royal Bank of Scotland to create a safe and secure way for you to pay some of your Council bills online.

Things you need to know before you start your online payment...

You can currently pay the following online, with either a Debit or Credit Card:

• Council Tax
• Business Rates
• Housing Rents
• Penalty Charge Notices
• Housing Benefit Overpayments
• Any invoices issued by Ashford Borough Council excluding Housing Benefit

We regret that we are unable to accept American Express or Electron Cards.

To make an online payment visit our secure online payment portal.

You can also use MyAshford to view and pay your Council Tax and Rent.

If you have a Pop Up Blocker

You will need to disable it to be able to make a payment. Pop ups have to be enabled as your card details will need to be entered into a secure pop up window.

How do I know if my transaction was successful?

When you have finished entering your card details, and confirm you want to continue with the payment, there will be a short delay while your card details are processed by the Royal Bank of Scotland. If your payment is successful, a receipt will be generated and displayed that contains a transaction reference number. Please make a note of the transaction reference in case you need to contact us about your payment. We recommend that you also print the receipt or save it to file where possible.

If during a transaction an error occurs, your payment will not be processed. You will then have a message explaining why the transaction has failed. Once your payment has been completed, we will process it within two working days.