Our Values

We require a high standard of conduct and integrity from our staff and have a Code Of Conduct that all employees adhere to. Recruitment procedures are rigidly applied to ensure that candidates appointed have the appropriate skills, qualifications, experience and background. As professional investigators, the Benefit Fraud Section aims to make sure that its staff maintains the highest standards. As staff and managers we all aim to:

  • Work with honesty and integrity
  • Treat others with respect and dignity
  • Be open, fair and accountable in everything we do
  • Encourage contributions from everyone in order to beat benefits cheats

 

We fully recognise and understand that claiming any benefit is often a complex and difficult process. For some people, claiming benefit isn't an easy process and we will always take this into account during an investigation. We know that genuine mistakes do happen, but we also have the experience to spot cheats.

 

Each investigation will be carried out in line with the Council's Equal Opportunities Policy.

Human Rights Act 1998/Data Protection Act 1998

The Human Rights Act 1998 provides clear guidance on what is acceptable when undertaking overt and covert investigation work.

 

The Benefit Fraud Section fully endorses all aspects of the 1998 Human Rights Act. In particular, we will ensure that we fully adhere particularly to the following specific Articles that affect the day to day work of the team:

Article Number Description
Article 6 Right to a fair trial
Article 7 Right to no punishment without law
Article 8 Right to Respect for private and family life
Article 14 Prohibition of discrimination

 

Requests for information to and from third parties, the storing and use of information for investigation work, will be undertaken in full accordance with the provisions laid out in the Data Protection Act 1998.

 

We recognise that in order to deliver an effective and professional service, and to combat benefit fraud, that it must work with a number of other departments. These include:

  • Other Local Authorities
  • Department of Work & Pensions
  • Police
  • Immigration
  • Customs and Excise
  • Crown Prosecution Service

This webpage was updated on 2/13/2012

 

Ashford Borough Council, Civic Centre
Tannery Lane, Ashford TN23 1PL
Telephone: 01233 331111
Email: customer.care@ashford.gov.uk or view our contact us page.
Ashford Borough Council Ashford, Best Placed in Britain

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