However we do consider requests for minor adaptations direct from:

• Occupational Therapists based at hospital
• The Kent Association for the Blind (KAB)
• The Deaf Services Bureau (DSB)
• Ashford Borough Council Scheme Managers

We normally only undertake work if the tenant (or someone living permanently with the tenant) is registered disabled or could be registered as disabled.  We usually do work that will give access to the property and facilities within the property.  This is so the disabled occupant can move about safely and undertake all the usual tasks of daily life.

We carefully consider each request made.  We endeavour to decide whether to accept or refuse a request within seven working days of receipt.  Sometimes we may need to get more information before we can make a decision and we will tell you about this if it is necessary.  Should we reject a request we will advise you accordingly and you will have the opportunity to appeal that decision.  Very occasionally appropriate adaptations are impossible, in which case we will help you to find suitable alternative accommodation locally.

Should you require any further advice, please contact the Housing Services Team on 01233 330688 or email the Housing Team.

Occupational Therapy

The Occupational Therapy (OT) Bureau ran by Kent County Council assesses your needs for special equipment or adaptations to your home, if you have difficulty with daily living tasks due to a physical disability or frailty.

There is an online self-assessment form, or you can make a referral for yourself or someone else via the Occupational Therapy contact pages.