Customer Charter
We have produced a charter for the Development Management
service. The charter sets out the standards of service you
can expect from the service.
It is written for everyone who makes a
planning application; is affected by one or who is concerned that
something is happening near them that may need planning
permission.
The main parts of the charter are listed below
and you can download the Full Charter PDF 165Kb.
We will
- Make general information available free of
charge at our offices, by telephone or on our web site.
- Make planning applications available for you
to see at our offices and on our web site.
-
Give you written advice before you make an application but there
may be a charge for this
Pre Application Advice.
-
Help you complete and submit planning forms at our offices.
-
Check planning applications are valid and let you know who is
dealing with it within 3 working days of receipt.
-
Notify neighbours and other consultees as soon as the
application is agreed to be valid.
-
Acknowledge your letters and emails if you write to us about an
application.
-
Visit the site of every application.
-
Tell you if your application needs changing.
-
Tell you if your application is not acceptable before a final
decision is made.
-
Try and sort out general complaints quickly and fairly.
-
Keep you fully informed if you complain about something that is
happening near you that may need planning permission (planning
enforcement).
-
Publish an annual review of how well we have done.
If you contact us we will aim to respond with
set number of days. See our Response Times
We also have a customer charter for our
Building Control
Service
This webpage was updated on
11/29/2010