The Ashford Monitoring Centre is a fully operational 24 hours a day, 7 days a week, 52 weeks of the year Monitoring Centre. We are a self-contained unit. Our own Monitoring Centre is situated in a secure environment and access to the centre is restricted at all times. All calls to the Monitoring Centre are recorded.

The Monitoring Centre monitors the following:

• Social Alarms (Telecare/Lifeline)
• Intruder Alarms
• CCTV incorporating the Town Net Radio, as well as the Police Radio
• Ashford Borough Council’s ‘Out Of Hours’ emergency telephone number
• Remote CCTV

Social Alarms

We have the latest technology available within the Monitoring Centre, which gives us the ability to monitor all up to date packages, such as bogus callers, wandering clients, fall detectors, carbon monoxide detector, and many more. We also monitor the standard pendants and smoke detectors The Social Alarms are not just for the elderly but can be for a variety of ages and needs, from domestic violence, lone person protector to medical monitoring. We offer a rental package or if the client wishes they can buy the unit and just pay a monitoring fee.

Intruder Alarms

We monitor Personal Attack and Intruder Alarms in Rail Stations as well as commercial and residential properties throughout London and the South East. For this system Ashford Monitoring Centre holds “Gold Standard” NSI (formally NACOSS) accreditation on Intruder Alarms and access control.

CCTV

We have 92 cameras within the borough covering the Civic and Stour Centre Ashford Town, Tenterden, Aylesford Subway, Julie Rose Stadium, Stanhope and Kennington. The CCTV system also incorporates the Town Net Radio, which is a group of shops, shopping centres, public houses and members of our own staff that can call into the Monitoring Centre (Town Control) if they need assistance of any sort. We in turn have access to a Police radio and our own unique call sign to contact the Police at a moment's notice if the need arises. There is a team of “Lay Visitors” who attend the Centre and audit all area’s of the operation. All staff are fully SIA licensed.

Out of Hours Duty Officer

The Monitoring Centre covers all emergency out of hours calls to the Council; this can range from a homeless individual, no hot water, and noise complaints to road traffic accidents.

Remote CCTV

We have recently installed Remote CCTV into the Centre; this system has the ability to monitor areas as and when required in the short term or as a permanent fixture.

There is a team of dedicated operators based within the Centre and a team of office-based staff supports them. An “On Call Officer” who is available 24 hours a day backs up the operators. All systems within the Monitoring Centre use the latest technology for the safety of our community and beyond. Systems are monitored under the strictest guidelines and regulations.

For more information about any of the above services please ring 01233 642095 or email The Monitoring Centre.