Contact Us
News Allert 19th July 2010
Our customer service phone lines are currently
out of service.
This is only temporary and they should be up
and running within the next hour.
We apologies for any inconvenience this may
cause.
You are welcome to contact Ashford Borough Council by personal
visit, telephone, email, post or through this website. You
may want to contact us for a number of reasons:
Customer Services
Complaints
If you wish to make a complaint, please view our complaint
section
Website
You can use this website to find out
information about our services and you
can pay
bills or obtain account information through our
MyAshford
portal.
You can use our Frequently
Asked Questions facility to view answers or submit questions
online.
Face to Face
If you would like to visit us we have two customer service
centres, one in Ashford town, one in Tenterden,
both providing one stop shop access to Council services.
The Civic Centre in particular is designed and furnished to make
your visit as comfortable as possible with minimum wait
periods. Queries and enquiries will be dealt with sensitively
and confidentially. Rooms are available if you
require complete privacy. The Civic Centre
also offers automated payment kiosk facilities.
Visit our Opening Times webpage and
How to Find
Us webpage for more information.
Telephone
You can call us on 01233 331111 and our
Customer Service Agents will be able to deal with most of your
enquiries and queries. Our well trained staff have access to
all necessary systems and where they cannot help, will transfer you
to appropriate officers within the council. You can also pay
certain bills by telephone including Council Tax, Debtor
Accounts and Car Parking Fines.
If you know the name of the officer you want to talk to, then
you can use our Speak@Ease voice recognition telephone system to
make contact. The Speak@Ease system can be accessed
through the normal contact number or by dialling 01233
330838 directly.
We never want you to hang on unnecessarily, so our telephone
systems allow you to request a call back as well as providing up to
the minute information that may direct you elsewhere on
this website or offer information on current topics.
Our Call Centre is open Monday to Thursday 8.30am to
5.30pm and between 8.30am to 5pm on Fridays.
Email
You can also email our Customer
Service Team. We will respond to your enquiry within
three working days of it being received. If you have not had
a reply or acknowledgement from us after three working days, please
resend your message with additional contact details to help us
communicate with you.
Post
You can of course write to us. If you have received
correspondence from the Council there is likely to be full address
details included. Otherwise, please address to:
Ashford Borough Council
Tannery Lane
Ashford
Kent
TN23 1PL
DX Detail
DX151140
Ashford Kent 7
This webpage was updated on
7/19/2010