You are welcome to contact Ashford Borough Council by personal visit, telephone, email, post or through this website.  You may want to contact us for a number of reasons:

Website

You can use this website to find out information about our services and you can pay bills or obtain account information through our MyAshford portal. 

You can use our Frequently Asked Questions facility to view answers or submit questions online.

Face to Face

If you would like to visit us we have two customer service centres, one in Ashford town, one in Tenterden, both providing one stop shop access to Council services.  The Civic Centre in particular is designed and furnished to make your visit as comfortable as possible with minimum wait periods.  Queries and enquiries will be dealt with sensitively and confidentially.  Rooms are available if you require complete privacy. The Civic Centre also offers automated payment kiosk facilities.

Visit our Opening Times webpage and How to Find Us webpage for more information.

Telephone

You can call us on 01233 331111 and our Customer Service Agents will be able to deal with most of your enquiries and queries.  Our well trained staff have access to all necessary systems and where they cannot help, will transfer you to appropriate officers within the council. You can also pay certain bills by telephone including Council Tax, Debtor Accounts and Car Parking Fines.

If you know the name of the officer you want to talk to, then you can use our Speak@Ease voice recognition telephone system to make contact.   The Speak@Ease system can be accessed through the normal contact number or by dialling 01233 330838 directly.

We never want you to hang on unnecessarily, so our telephone systems allow you to request a call back as well as providing up to the minute information that may direct you elsewhere on this website or offer information on current topics.

Our Call Centre is open Monday to Thursday 8.30am to 5.30pm and between 8.30am to 5pm on Fridays.

Email

You can also email our Customer Service Team. We will respond to your enquiry within three working days of it being received.  If you have not had a reply or acknowledgement from us after three working days, please resend your message with additional contact details to help us communicate with you.

Post

You can of course write to us.  If you have received correspondence from the Council there is likely to be full address details included.  Otherwise, please address to:

Ashford Borough Council

Tannery Lane

Ashford

Kent TN23 1PL