Complaints
What is a complaint?
A complaint can be defined as:
An expression of dissatisfaction by one or more members of the
public about the Council’s action or lack of action or about the
standard of a service, whether the action was taken or the service
provided by the Council itself or a person or body acting on behalf
of the Council. (Local Government Ombudsman).
It is important to note that this definition is designed not to
be too rigid so it doesn’t exclude or prevent customers from making
a complaint.
When can I complain?
You can complain if:
- we failed to provide a service
- we delayed in providing a service
- we made a mistake in providing a service
- we failed to act in a proper way
- we provided an unfair service
Complaints excluded from the Complaints
Procedure
If you wish to complain via our online service, please click
Make
a Formal Complaint
All insurance claims will be dealt with in accordance with
current legislative guidelines. Please note that in the interests
of protecting the public funds under our responsibility, the
information you have provided may be shared with other
organisations that handle public funds to help prevent and detect
fraud.
This webpage was updated on
11/17/2011