Formal Complaints Procedure
If you wish to complain via our online service, please click
Make
a Formal Complaint
Step 1
Within 3 working days
- Your complaint will be
passed to a member of staff to deal with and you will receive an
acknowledgement.
Within 15 working days
- We will have completed
our investigation and will send you a written response.
- If we need more time to
investigate we will keep you informed of our progress.
Step 2
If you are not satisfied with our response we will pass your
complaint to the relevant Head of Service to review the
investigation.
Within 3 working days
- You will receive an acknowledgement from the
Head of Service that they are dealing with your complaint.
Within 20 working days
- The Head of Service will
send you a written response.
- If more time is needed
to investigate you will be kept informed of our
progress.
For more information please read our Complaints Policy and
Procedures document PDF 1.58 MB.
Councillor complaints
Useful contacts
Local Government Ombudsman
Ashford - Citizens Advice Bureau
Seabrooke House
10 Norwood Street
ASHFORD
Kent
TN23 1QT
Tel: 01233 626185
Tenterden -Citizens Advice Bureau
Town Hall
High Street
TENTERDEN
Kent
TN30 6AN
Tel: 01580 762371
Useful Websites
www.citizensadvice.org.uk.
www.adviceguide.org.uk.
This webpage was updated on
6/16/2010