Making Payments
There are several options for paying your Council bills and
Council Rent
Online
We have teamed up with the Royal Bank of Scotland to create a
safe and secure way for you to pay some of your Council bills
online.
You can currently pay the following online, with either a Debit
or Credit Card:
- Council Tax
- Business Rates
- Housing Rents
- Penalty Charge Notices
- Housing Benefit Overpayments
- Any invoices issued by Ashford Borough Council
Which cards can i use?
We accept most credit and debit cards with the exception of
American Express.
Please note that a transaction charge of 1.5% of the amount
being paid will be added to credit card transactions.
This charge does not apply to parking fines.
Is it safe?
YES. Your transaction will take place within a
secure payment system, means the transaction is encrypted between
your machine and the authority's server.
This uses Secure Socket Layer (SSL) technology, a standard
supported by major internet browsers. All of your personal and card
details are protected using 128 bit encryption, when transmitted
over the Internet. In order for a transaction to take place
securely your browser must support 128 bit encryption.
How do I know if my transaction was successful?
When you have finished entering your card details, and confirm
you want to continue with the payment, there will be a short delay
while your card details are processed by the Royal Bank of
Scotland. If your payment is successful, a receipt will be
generated and displayed that contains a transaction reference
number. Please make a note of the transaction reference in case you
need to contact us about your payment. We recommend that you also
print the receipt or save it to file where possible.
If during a transaction an error occurs, your payment will not
be processed. You will then have a message explaining why the
transaction has failed. Once your payment has been completed, we
will process it within two working days.
Direct Debit
Paying by Direct Debit is the simplest and most
convenient way of paying your Council bills - and it saves the
council money which helps to keep future bills down. Direct Debit
means:
- No queues
- No need to find a stamp, write a cheque or send it off
- You never forget to pay
- You stay in control
- You may save money if you normally pay bank charges
- Your payments are protected by your Bank or Building Society
under the Direct Debit Guarantee.
Fill out a form now!
- NEW
- Complete a Council Tax Direct Debit Form
Online
Complete you Direct Debit form
electronically online through our secure portal.
- NEW -
Complete a Rent Account Direct Debit Form
Online
Complete you Direct Debit form
electronically online through our secure
portal.
- Download a Council Tax Direct
Debit Form 45.3Kb PDF
Please send your completed Direct Debit form to Ashford Borough
Council, Council Tax Section, Civic Centre, Tannery Lane, Ashford,
Kent TN23 1PL.
- Download a Housing Rent Direct
Debit Form 52Kb PDF
Please send your complated Direct Debit Form to Housing Services,
Ashford Borough Council, Civic Centre, Tannery Lane, Ashford, Kent
TN23 1PL.
By Telephone
Payments using Credit and Debit cards can be made 24 hours a day
using our automated telephone payment system.
Telephone 01233 330625 and follow the instructions. Please
ensure you have your account or reference number when calling.
You can pay your rent direct to the Housing Team by calling
01233 330688 in office hours.
Standing Order
Through your bank or building society.
In Person
Payments can still be made in person at the Civic or Gateway
Centres by cash or debit and credit card through our automated
payment kiosks. The kiosks will provide change and give a receipt.
If you are unsure of how to use the kiosk please ask one of the
customer service advisors who will be happy to help. If you have a
cheque and do not want to wait, please ask for an envelope and
deposit the cheque in our postal system. Cash will not be accepted
by the customer service advisors.
PAYzone and PayPoint
You can pay in over
50,000 post offices, garages and similar outlets that display the
PAYzone and PayPoint symbols.
You will need to call 01233 331111 to apply for an Allpay card in
order to use this facility.
Rent Payment Card
By using your Rent Payment card you can pay by cash, cheque,
debit card* and credit card* (*please check before paying as not
all outlets accept debit and credit cards). You can pay at Post
Offices, PayPoint outlets, PAYzone outlets. Payment by
cash, cheque, debit card and credit card can be made at the Civic
Centre. For details of any of payment methods or to discuss
alternative methods of payment, please email the Housing Services Team
by phone on 01233 330688.
By Post
Payments can be sent by post if you are paying by cheque or
postal order. They should be made payable to "Ashford Borough
Council" and the reference or account number written clearly on the
back. If you do not know your reference or account number please
write clearly your full name and address and the name of service or
bill you are paying for.
Payments should be sent to PO Box 393, Ashford, Kent TN23
1WB.
Please be advised that this method of payment can cause delays
in processing your payments.
This webpage was updated on
9/17/2009