There are several options for paying your Council bills and Council Rent online - using the Online Payments webpage or the MyAshford Portal.

Direct Debit

Paying by Direct Debit is the simplest and most convenient way of paying your Council bills - and it saves the council money which helps to keep future bills down. Direct Debit means:

Fill out a form now!

• Download a Council Tax Direct Debit Form 45.3Kb PDF 
  Please send your completed Direct Debit form to Ashford Borough Council, Council Tax Section, Civic Centre, Tannery Lane, Ashford, Kent TN23 1PL.
• Download a Housing Rent Direct Debit Form 55Kb PDF
  Please send your complated Direct Debit Form to Housing Services, Ashford Borough Council, Civic Centre, Tannery Lane, Ashford, Kent TN23 1PL.

By Telephone

Payments using Credit and Debit cards can be made 24 hours a day using our automated telephone payment system.

Telephone 01233 330625 and follow the instructions. Please ensure you have your account or reference number when calling.

You can pay your rent direct to the Housing Team by calling 01233 330688 in office hours.

Standing Order

Through your bank or building society.

In Person

Payments can still be made in person at the Civic or Gateway Centres by cash or debit and credit card through our automated payment kiosks. The kiosks will provide change and give a receipt. If you are unsure of how to use the kiosk please ask one of the customer service advisors who will be happy to help. If you have a cheque and do not want to wait, please ask for an envelope and deposit the cheque in our postal system. Cash will not be accepted by the customer service advisors.

PAYzone and PayPoint

You can pay in over 50,000 post offices, garages and similar outlets that display the PAYzone and PayPoint symbols. You will need to call 01233 331111 to apply for an Allpay card in order to use this facility.

Rent Payment Card

By using your Rent Payment card you can pay by cash, cheque, debit card* and credit card* (*please check before paying as not all outlets accept debit and credit cards). You can pay at Post Offices, PayPoint outlets, PAYzone outlets.  Payment by cash, cheque, debit card and credit card can be made at the Civic Centre. For details of any of payment methods or to discuss alternative methods of payment, please email the Housing Services Team by phone on 01233 330688.

By Post

Payments can be sent by post if you are paying by cheque or postal order. They should be made payable to "Ashford Borough Council" and the reference or account number written clearly on the back. If you do not know your reference or account number please write clearly your full name and address and the name of service or bill you are paying for.

Payments should be sent to PO Box 393, Ashford, Kent TN23 1WB.

Please be advised that this method of payment can cause delays in processing your payments.