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Benefit Decision (Entitlement) Letters Explained

If you have received a housing benefits and council tax support letter and you’re not sure what it all means, let us help to make it clear.

We have created these videos to explain the letters you receive as well as the common words or phrases you may come across in them.

If you need any further help or advice, please contact us or read our frequently asked questions about benefit decision (entitlement) letters.

Housing benefit and council tax support letters explained

Pip, from our Customer Services team, takes you through what you will find on your housing benefit award and council tax support letters.

Can't see the video? Watch our benefits letters explained video on YouTube.

Benefits dictionary

Pip helps you understand some of the commonly used words and phrases you'll find in our letters.

Can't see the video? Watch our benefits dictionary video on YouTube.

Note: Questions marked by * are mandatory