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Queries and Appeals

If you think we have calculated your bill incorrectly contact the Revenues Service immediately and we will check your account.

 
If there is an error, we will correct it and issue you with a new bill.
 
If the problem is more involved we will write to you with a full explanation or telephone you if this is more convenient.
 
If you have asked us to change your bill and this has been refused you may be able to make an appeal of that decision.

Appeals

Again the first thing you should do is contact the Revenues Service. It may be that we haven’t got all the information to send you a correct bill. By giving us more details about your circumstances, it may resolve your problem.
 

If you still don’t agree that your Council Tax charge is correct there are some cases where you are entitled to appeal.


The Council Tax regulations allow Taxpayers to appeal against their charge in two areas

  • The band that your home has been valued at
  • The decisions made by the Council regarding liability for the charge or your entitlement to a discount, exemption or disablement relief


If you wish to appeal against your Council Tax Benefit entitlement please see the information on Benefits appeals.

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This webpage was updated on 3/31/2008

 

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Telephone: 01233 331111
Email: customer.care@ashford.gov.uk or view our Compliments and Complaints webpage.

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