For non urgent repairs use our online Report a Housing Repair form. These will normally be carried out within 15 working days and you will receive notification of the repair through the post.

For gas, oil or solid fuel repairs you can contact Swale Heating direct on 0800 7311886.

We will help resolve your repair problem giving advice and assistance even on matters that are a Tenants responsibility.

Reporting an Emergency Repair Outside of Normal Office Hours

There is an out of hours service for emergency repairs only. This service operates outside of normal office hours weekdays and 24 hours a day at weekends and public holidays.

If a repair is an emergency we will, usually within a maximum of 4 hours, arrange for our contractor to call. The contractor is responsible for taking emergency action to that may include a full repair or making safe the situation until repair work can be undertaken during normal working hours.

Examples of repairs that would be considered emergencies are:

• Gas leaks. These should be reported directly to the National Gas Emergency Service whose details and advice about what to do if you smell gas are available on their website. 
• Total loss of electricity or a dangerous electrical fault
• Total loss of water supply or a major leak (such as a burst pipe or water tank within the property)
• If you only have one toilet and you can not use it (the cost of this repair is rechargeable if the problem was caused by you)
• A blocked drain or serious leak of sewerage (the cost of this repair is rechargeable if the problem was caused by you)
• If your heating breaks down during winter
• Any other repair that poses a risk to you or the public or to the structure of the building

Once you are sure that your repair is an emergency you should contact our out of hours service on 01233 629911.

Additional Information

We provide a booklet that is designed to help our Tenants understand what they can expect from our Repairs and Maintenance service, plus advice on what to do in an emergency repair situation.

Download our Repairs and Maintenance To Your Home booklet in PDF format (188KB)