We recieve a large number of homeless applications as a result of unresolved problems with a tenancy forcing Landlords to give notice to a tenant. Due to this we have appointed a small team of Landlord Liaison Officers whose role is to mediate between Landlords and their tenants, where there have been problems with a tenancy.  These problems may include:

• damage to your property
• anti social behaviour
• rent arrears

We just ask that, in the first instance, you, the Landlord, contact us by telephone on 01233 330435 or landlordliaison@ashford.gov.uk before issuing a notice on the tenancy and ideally at the first sign that there are difficulties with the tenancy.

The Landlords Liaison Officers will investigate whether the dispute can be resolved to the satisfaction of both parties.  We ask that the you give us a period of 5 working days to undertake this mediation.  If at the end of this period we are unable to resolve the matter, the Officer will work with the tenant to find a solution to access further accommodation.

We have a range of initiatives in place that we believe will benefit the landlord:

• A dedicated team giving impartial advice
• Early intervention with a view to resolving disputes
• Prevention Fund to assist with dispute resolution*
• We aim to help you to avoid the costs associated with issuing notices and re-letting your property
• Assistance with finding tenants for your properties including the Rent Deposit Bond Scheme
• Advice on Housing Benefit
• Fast tract access to the Housing Benefit section
• We work closely with the Private Sector Housing team

*A one off payment given at the discrestion of the Council to sustain the tenancy.  In return the Landlord will agree to extend the tenancy for a further period of twelve months.  Throughout this period the Landlord Liaison Officers will assist and support the tenant.

If you have a tenant that you would like to refer to us for assistance please complete the online Landlord and Agent Referral Form.  This form is also available in paper format from either the Civic Centre or the Gateway.