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Compliments and Complaints: Ashford Borough Council

Compliments and Complaints

At Ashford Borough Council we are committed to improving the quality of the services that we provide and your views are important to us.

If you have a comment or compliment about the council there are many ways you can get your voice heard.

You can download our comments, compliments and complaints leaflet [pdf] 459KB

Email customer.care@ashford.gov.uk
Call 01233 331111

If you wish to make a complaint about the quality of the council’s service, please see our Formal Complaints Procedure for more information

If you wish to complain about the conduct of a borough, parish or town councillor, please visit our councillor complaints page.

If you have a complaint or enquiry about a problem in the borough e.g. noise or fly-tipping, or want to request a particular service then please use our report section.

If you have any problems with our website, including links not working, error messages or inaccurate content, please email web-officer@ashford.gov.uk.

If you are an Ashford Borough Council tenant and have a complaint about the housing service please use the housing complaints procedure.

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