Emergency telephone 6pm–8am: 01233 629 911

Contact us: Ashford Borough Council

Contact us

Social media

You can contact us via social media.

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Our Customer Service Team will endeavour to respond to your email enquiry immediately. However during busy periods please be aware that a response may take up to three working days of it being received.

Remember, genuine emails from us will always advise you to go through to www.ashford.gov.uk and will not include direct links to payment pages. If you are in any doubt as to the validity of an email or phone call from Ashford Borough Council, please contact us.

The Metropolitan Police have produced The little book of big scams [pdf] 3MB, which is now in its 3rd edition, as well as an edition for businesses [pdf] 3MB.

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Use our contact us form.


Call our main switchboard on 01233 331111.

If you know the name of the officer/department you want to talk to, then you can use our automated switchboard to make contact.

The automated switchboard can be accessed through the main switchboard or by dialling 01233 330838 directly.

In person

All our face-to-face enquiries are now by appointment only at the Civic Centre, Monday to Friday, from 9am to 3.45pm.

Book an appointment to see us at a time that suits you.

You can also make your appointment by calling 01233 331111 and one of our Customer Services Advisors will contact you to arrange a time.

Our fast track desk is also available if you simply want documents copied.

Find us at the Civic Centre
Download the Civic Centre location and Ashford town centre car parks map [pdf] 318KB

Civic Centre opening hours
Venue Day Time
Civic Centre
Tannery Lane, Ashford, Kent TN23 1PL
Monday - Friday 8.30am - 5pm
Call Centre (for all council enquiries) Monday - Friday 8.30am - 4pm
Customer Services Monday - Friday
This is an appointment-only service.
9am - 4pm Last appointment time is 3.50pm.
Fast Track Desk
Copying/Scanning evidence and documents
Monday - Friday 9am - 4pm
Tenterden Town Hall
Town Hall, 24 High St, Tenterden, Kent TN30 6AN
Monday - Friday 9am - 12.30pm and 1.30pm - 4pm
Appointments are available.

Out of hours

In cases of genuine emergency our out-of-hours number is 01233 629911.


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