Making a Complaint
Before you complain you must try and resolve the
issue.
If you are troubled by someone else’s
hedge, the best way to deal with the issue is to talk to them about
it. It is in both your interests to try and sort things out. After
all, you have to continue to live near each other and so it is
better if you are on good terms. And calling in the Council or
going to court might make matters worse.
If you cannot talk to your neighbour
you should consider involving an independant mediator, visit the
Ashford
Independent Mediation Service website or call them on
01233 663488.
The Communities and Local Government
website has a leaflet detailing how you can resolve the issue
informally. Complainants will be expected to provide evidence that
they have tried to resolve the matter in this way before
complaining to us.
Download the Over the Garden Hedge Leaflet
I’ve tried to resolve the matter now how do I complain?
Once you have tried resolving the issue using the
information provided in the leaflet above, you may be in a
position to lodge a formal complaint with us. You are encouraged to
discuss the problem with a member of the Compliance/Enforcement
Team before submitting your complaint and for this reason the Forms
and Guidance Notes will only be available by this method. The
telephone number of the Team Leader is 01233 330264.
The more relevant details you supply the better able we are to
understand and act on your concerns
It is important to supply full and factual evidence of all your
efforts to resolve this problem by negotiation and/or mediation. We
will reject any complaint if it feels that insufficient effort has
been made to resolve the problem prior to the submission of your
complaint.
You will need to pay a fee for making a complaint and you can
find more information on our Fees webpage.
This webpage was updated on
4/13/2011