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Paying Your Rent

When you sign your tenancy agreement you accept responsibility for making your rent account payments on time. If you are unable to pay your rent or you fall into arrears, please contact your arrears manager immediately. We will help you by:mon

  • Giving you confidential help and advice
  • Ensuring you apply for housing and any other welfare benefits you may be entitled to
  • Agreeing a manageable repayment programme to clear your rent arrears
  • Referring you to a debt counselling advice agency should you need this assistance

You can contact the housing services team by telephone on 01233 330688 or email the housing team

You can pay your rent in many different ways, visit our pay page for more information.

Action against tenants that do not pay

If you deliberately fail to pay your rent or fail to keep to an agreed repayment programme, we will undertake court action to recover your arrears. Court action will result in costs charged to your rent account and you will have a County Court Judgement (CCJ) against you.

A CCJ will limit your ability to secure a loan, rental agreements and credit payment choices.

A court order, and eviction if you breach your payment contract, is only instigated after you have had every opportunity to pay the outstanding sum or made a reasonable arrangement to do so.

Why you should avoid getting behind with your rent

If we evict you for rent arrears and find that you are intentionally homeless, we do not have a duty to rehouse you under the homelessness legislation.

If we make an application to the County Court to recover rent arrears we will add the court costs to your rent account.

Once you have a CCJ against your name you lose your security of tenure and therefore the Right to Buy, if you are in breach of the order.

You may not be able to transfer or do a mutual exchange to another property.

We may not let a garage to you and we may end an existing garage tenancy if you have rent arrears.

We will provide an honest representation of your rent account conduct should a building society or another lending agent ask for a reference subject to your agreement. If your account is in arrears the reference may affect your ability to secure a mortgage.

We have moved to a 52 week year

From April 2016 we changed the way you pay rent, you now pay the annual rent over a 52 week year. This means you no longer have two non-charge/rent free weeks over the Christmas period.

Why did we do this?calendar

  • Beginning in April 2016, the maximum weekly amount of housing benefit that can be paid towards the rent of a property (known as the Local Housing Allowance or LHA) will be dependent on the number of bedrooms an applicant and their family need in their home. This does not take into account a 50 week payment regime and would, as a result, adversely affect some of our tenants
  • It will support the transition to Universal Credit (UC) where 12 equal payments per annum will be received by UC claimants
  • We already have over 1400 tenants who pay by direct debit who pay their rent by 12 equal annual payments and therefore do not receive non-charge weeks
  • It will help you budget over the year
  • Changing to a 52 week rent year has actually reduced the amount payable each week



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