01233 629 911

Home: Ashford Borough Council

Right to Repair

We are responsible for most repairs to your home, but there are some types of repair which are your responsibility. Details are provided in the repair responsibilities section of our Repairs Handbook.

PVCu double glazed windows and doors require very little maintenance but they will stay in good condition if you clean them regularly with warm soapy water and lightly spray the hinges with WD40 or a similar product every six months.

Some repairs are covered by the 'right to repair'. This means that, by law, the council must carry out certain small, urgent repairs which are likely to affect your health, safety, or security. The council must carry out the repair quickly and at no cost to you. Only certain types of repairs, called qualifying repairs, are covered by this law and there are different timescales allowed for different repairs. The table below gives a full list of these.

Right to Repair Defects
Description of Right to Repair Defect Target in Working Days
Total loss of electrical power 1
Partial loss of electric power 3
Unsafe power lighting socket or electrical fitting 1
Total loss of water supply 1
Partial loss of water supply 3
Total or partial loss of gas supply 1
Blocked flue to open fire or boiler 1
Total or partial loss of space or water heating between 1st November and 30th April 1
Total or partial loss of space or water heating between 1st May and 31st October 3
Blocked or leaking foul drain, soil stack, or (where there is no other working toilet in the dwelling-house) toilet pan 1
Toilet not flushing (where there is no other working toilet in the dwelling-house) 1
Blocked sink, bath or basin 3
Tap which cannot be turned 3
Leaking from water or heating pipe, tank or cistern 1
Leaking roof 7
Insecure external window, door or lock 1
Loose or detached banister or hand rail 3
Rotten timber flooring or stair tread 3
Door entry phone not working 7
Mechanical extractor fan in internal kitchen or bathroom not working 7

If you need a repair to your home, you should contact our repairs team on 0300 003 0711. You will be told if it is covered by the right to repair or is a standard repair and when you can expect it to be repaired. If your repair is covered by the right to repair, we have to carry it out within a certain number of days. However, sometimes things will go wrong. If they do, you should tell us. You can ask us to get another contractor to do the work. If the second contractor still does not do the repair on time, the council will pay you compensation.

The compensation is prescribed by law, and states that the landlord must pay £10 compensation plus an additional £2 for each day that the repair is delayed up to a maximum of £50 in total.

Sometimes there may be a good reason why a repair can't be completed on time. For example, if access was not provided for the contractor and therefore they could not carry out the repair, we will not be obliged to pay you any compensation.

To tell us of a problem or discuss an ongoing repair, please contact our housing repairs team by phone on 0300 003 0711 or by email repairs@ashford.gov.uk

Note: Questions marked by * are mandatory