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Home: Ashford Borough Council

Methods of Payment

There are several options for paying your council bills and council rent.

Online

Make a payment to the council onlineYou can currently pay the following online, with either a debit or credit card:

  • Council tax
  • Business rates
  • Housing rents
  • Penalty charge notices
  • Housing benefit overpayments
  • Any invoices issued by Ashford Borough Council

Which cards can I use?

We accept most credit and debit cards with the exception of American Express.

Please note that a transaction charge of 1.5% of the amount being paid will be added to credit card transactions.

This charge does not apply to parking fines.

Is it safe?

YES. Your transaction will take place within a secure payment system, which means the transaction is encrypted between your machine and the authority's server.

This uses Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal and card details are protected using 128 bit encryption, when transmitted over the Internet. In order for a transaction to take place securely your browser must support 128 bit encryption.

How do I know if my transaction was successful?

When you have finished entering your card details, and confirm you want to continue with the payment, there will be a short delay while your card details are processed by WorldPay.

If your payment is successful, a receipt will be generated and displayed that contains a transaction reference number. Please make a note of the transaction reference in case you need to contact us about your payment. We recommend that you also print the receipt or save it to file where possible.

If, during a transaction, an error occurs, your payment will not be processed. You will then have a message explaining why the transaction has failed. Once your payment has been completed, we will process it within two working days.

Direct debit

Paying by direct debit is the simplest and most convenient way of paying your council bills - and it saves the council money which helps to keep future bills down. Direct debit means:

  • No queues
  • No need to find a stamp, write a cheque or send it off
  • You never forget to pay
  • You stay in control
  • You may save money if you normally pay bank charges
  • Your payments are protected by your bank or building society under the Direct Debit Guarantee.

Fill out a form now!

Set up a direct debit

Complete your direct debit form electronically through our secure portal.

If you need to advise us of a change of bank account details, please complete a new direct debit form.

Housing services

Download a direct debit mandate form March 2017 [pdf] 144KB and send your completed Direct Debit form to Housing Services, Ashford Borough Council, Civic Centre, Tannery Lane, Ashford, Kent TN23 1PL.

By telephone

Payments using credit and debit cards can be made 24 hours a day using our automated telephone payment system.

Telephone 01233 330625 and follow the instructions. Please ensure you have your account or reference number when calling.

You can pay your rent direct to the Housing Team by calling 01233 330688 in office hours.

In person

Payments can still be made in person at the Civic Centre by cash or debit and credit card through our automated payment kiosks.

The kiosks will provide change and give a receipt. If you are unsure of how to use the kiosk please ask one of the customer service advisors who will be happy to help.

If you have a cheque and do not want to wait, please ask for an envelope and deposit the cheque in our postal system. Cash will not be accepted by the customer service advisors.

PAYzone and PayPoint

You can pay in over 50,000 post offices, garages and similar outlets that display the PAYzone and PayPoint symbols.

You will need to call 01233 331111 to apply for an Allpay card in order to use this facility.

AllPay card

By using your AllPay card you can pay by cash, cheque, debit card* and credit card* (*please check before paying as not all outlets accept debit and credit cards).

You can pay at Post Offices, PayPoint outlets, PAYzone outlets. Payment by cash, cheque, debit card and credit card can be made at the Civic Centre.

For details of any of payment methods or to discuss alternative methods of payment, please email the Housing Services Team by phone on 01233 330688.

By post

Payments can be sent by post if you are paying by cheque or postal order. They should be made payable to "Ashford Borough Council" and the reference or account number written clearly on the back. If you do not know your reference or account number, please write clearly your full name and address and the name of service or bill you are paying for.

Payments should be sent to Ashford Borough Council, Civic Centre, Tannery Lane, Ashford, Kent TN23 1PL.

Please be advised that this method of payment can cause delays in processing your payments.

Standing order

Through your bank or building society.

For council tax payments the instalments need to be set up as shown on your bill and the bank details are as follows:

Bank:               NATWEST
Account name:  ASHFORD BOROUGH COUNCIL COLLECTION ACCOUNT
Account:           74313363
Sort code:         60-01-21

Please don't forget to quote your council tax reference number on the instruction.

Remember

Genuine emails from us will always advise you to go through to www.ashford.gov.uk and will not include direct links to payment pages

If you are in any doubt as to the validity of an email or phone call from Ashford Borough Council, please contact us.

Note: Questions marked by * are mandatory