Our Customer Charter, Your Guarantee

We will: 

• Provide a quality assured service accredited in accordance with ISO 9001 2002.
• Provide an independent, accountable service provided by highly trained surveyors.
• Provide free presubmission consultation on request.
• Check your plans within a maximum of 15 working days.
• Check structural calculations within 12 working days.
• Reply to all enquiry letters within 5 working days.
• Assist with the issue of LANTAC type approvals, allowing your design to be used in any Council in England or Wales.
• If a telephone query cannot be answered immediately we will provide an answer within one working day.
• Provide an out of hours answer phone service for inspection requests and messages.
• Provide a same day inspection service for all requests received before 10.00am with timed appointments by arrangement with Surveyors.
• All surveyors carry mobile telephones for rapid response.
• Provide specialist advice on structural matters.
• Provide a technical advisory service during office opening hours.
• Issue individual completion certificates.
• Support a Quality Award Scheme.
• Deal with any complaints openly and speedily.

If you feel that any part of our service has not reached the above standards, please do not hesitate to contact the Head of Building Control Mr Tim Parrett, on 01233 330275.