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Home: Ashford Borough Council

Taxi Wise

All passengers, particularly party-goers, clubbers and those who like the occasional tipple are encouraged to be taxi-wise and take care to ensure a safe journey when travelling to or from home by taxi. We would encourage everyone to remember the following simple but important safety tips:

  • Stay alert at all times and remain in well lit areas
  • Don't become separated from your friends
  • Never accept a drink from someone you don't know
  • Always have enough money to get yourself home
  • Plan your journey home well in advance 
  • If possible, go to a designated taxi rank or hail a licensed hackney carriage (with illuminated 'taxi' sign on it) from the street
  • If there is no nearby rank and no available taxis on the street, pre-book your journey with a licensed taxi company (preferably one you have used before and trust), giving your name, pick-up point and destination, and ask for a booking reference
  • Do not get into an unmarked car that has pulled up at the kerb and asked if you require transport
  • Do not attempt to flag down a licensed private hire car on the street as the driver is not legally allowed to transport you and you will not be insured
  • If you're booking a vehicle to collect you from a public venue, wait for the driver to come and find you
  • Check the driver has your name and/or booking reference and destination when he arrives. Verify that the phone number on his vehicle matches the one you dialled and that the driver has official identification with his photograph on it
  • Before you get in, check the vehicle has a council licence plate, usually fixed to the rear of the car, permitting the vehicle to be used for that purpose. (Some executive hire and speciality vehicles will have a small internal plate fixed to the windscreen rather than an external plate)
  • Do not sit in the front with the driver - sit directly behind him and have your mobile phone with you. If you have a problem with the driver of a hackney carriage or private hire vehicle, make a note of the registration number and report it to the Police 
  • If for any reason you feel unsure - do not get into the vehicle

Note: Questions marked by * are mandatory