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Loss of Power

Power cuts

UK Power Networks is the electrical distribution company that covers the South East and although power cuts do not happen very often, it is their job to ensure it stays that way.

If there was a power cut, would you know who to contact?

UK Power Networks advertising 105 poster

Power cut? Call 105

When the power goes out, it can leave people feeling unsure about what to do. Research by Energy Networks Association found that 72% of people don't know who to contact during a power cut, with many wrongly thinking they should call the electricity supplier they pay their bill to.

105 aims to solve this problem, providing you with an easy to remember number that will put you through to your local electricity network operator - the company that manages the cables, wires and substations that bring electricity into local homes and businesses.

You can call 105 with any welfare concerns related to a power cut. if you are worries about the safety of over or underground electricity cables and substations.

The service is free of charge, operates 24 hours a day, 365 days a year. You call call from most landlines and mobile phones and it doesn't matter who you choose to buy electricity from.

105 is just one of the ways you can contact the network operator. They can still be contacted directly by phone on their 0800 number or via their websites.

Don't be left in the dark. Call 105.

To find out more information, please visit www.powercut105.com

Preparing for a power cut

At UK Power Networks, they know that severe weather can strike quickly and cause major disruption to our homes, families and communities, particularly when it causes a power cut but with a few simple steps, it's easy to prepare for the majority of winter emergencies.

  1. Put together an emergency pack which should include:
    • List of emergency contact numbers
    • Analogue phone or portable mobile phone charger
    • Battery operated or wind up torch or radio
    • Spare batteries if needed
    • Essential medication
    • Three days' supply of bottled water and ready to eat food that won't spoil
    • Winter clothes and spare blankets
  2. Regularly check weather forecasts
  3. Plan for alternative ways to keep warm if your heating is disrupted

What can UK Power Networks do?

They can't get your power back on more quickly but they can:

  • Call you pro-actively if we expect bad weather in your area that could result in a power cut and offer useful advice on how to prepare
  • Offer you a special priority phone number that you can call if you have a power cut
  • Keep you updated during a power cut, either by sending you text messages or calling you
  • With your agreement, we can ask the British Red Cross to visit your home for extra help and support

Extra support service

Picture of overhead power lines

If you or someone you know needs extra support during a power cut, then you may want to sign up for the priority service register. This is a free service offered to the following customers:

  • Customers who are dependent on medical equipment
  • Customers who are chronically sick
  • Customers with a disability
  • Customers who are blind, visually impaired or deaf
  • Customers with young babies
  • Nursing or Residential homes
  • Elderly customers

Other cases will be considered too so please get in touch with UK Power Networks directly to enquire.

How to apply

If you or someone you know meets the above criteria then please apply by either:

Advice and alerts

For further services provided, or to download more helpful advice during a power cut, please read UK Power Networks' advice to help you during a power cut.

Use UK Power Networks' interactive map, which also helps to let you find power cut contact details quickly when needed.

You can contact UK Power Networks 24 hours a day, 365 days a year.

To receive updates on a power cut you can text POWER and your postcode to 80876.

UK Power Networks can also offer advice on helping you to stay warm and save energy. To get further advice, please download UK Power Networks Energy Efficiency advice leaflet [pdf] (194KB)

Contact us

If you have any queries or require further information on this webpage, please contact Emergency Planning on 01233 330271 or email emergency.planning@ashford.gov.uk

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