ABC report it stamp logoFraud comes in many different forms and fraud committed against Ashford Borough Council affects our ability to maintain our services to the public and the community as a whole.

Report fraud for investigation

Our Investigation Team are all highly trained officers with many years of experience. We depend on members of the public reporting suspicions and take every one seriously. So if you suspect anybody of committing fraud against us then please report it by of the following means:

  • Report fraud online
  • Phone our office from 8.30am to 4.00pm, Monday to Friday on 01233 330456
  • During non-office hours, leave a message on our free, 24-hour fraud hotline on 0800 021 3262
  • Email the Corporate Fraud Investigation Service
  • Write to:
    Corporate Fraud Investigation Service
    Ashford Borough Council
    Tannery Lane
    Kent TN23 1PL

Please tell us as much information as possible. We need to know the person being reported and their address and what fraud you think they are committing with details. e.g. descriptions of persons you believe are involved, vehicle details, addresses of any properties involved.

Please give your contact details. If you are happy to provide a statement, all details given are treated confidentially.

Housing benefit fraud

Housing benefit investigations are conducted by the Department of Work and Pensions (DWP) using the Single Fraud Investigation Service (SFIS).

Ashford Borough Council supports SFIS with any investigations they are conducting using data sharing rules in place to accommodate this.

Report housing benefit fraud online.

Social housing fraud

We have a large housing stock and along with housing associations, we vigorously investigate any report of tenancy fraud. This includes sub-letting, applications for housing and right to buys. 

Single person council tax discount fraud

Anyone liable to pay council tax who is the only adult aged over 18 living at the property, is entitled to claim a 25% discount of their annual council tax charge. 

If you are aware of a property where the resident may be receiving this discount but there is more than one adult living at the property, please let us know and we will investigate it.

Council Tax Reduction Scheme fraud

The Council Tax Reduction Scheme is run by us for the benefit of those on low incomes to assist in paying council tax. This scheme replaced the old council tax benefit scheme. People on this scheme have an obligation to notify us if changes take place that could affect their entitlement, but some fail to do so. If you suspect anybody, please tell us.

Business rates premises

If you believe a business premises is not showing on the rating list, please advise the Valuation Office Agency, who are responsible for valuing properties, by emailing 

You can also check the business rates valuation online.