Household Support Fund - 1 April-30 September 2022

Update as of 27 September 2022

The funding allocated to us for the Household Support Fund has been fully committed and we are not able to accept any new applications for support, this is for both the hardship and the pensioner element of the fund we were allocated via Kent County Council.

Any announcements about any future Household Support Fund allocation to Ashford Borough Council will be shared as soon as the information becomes available.

Preventing Fraud

It is very important that we make sure that all applications to our scheme are made legitimately. Please note that if you falsely declare your circumstances, provide a false statement or provide false evidence in support of your application, you may have committed an offence under the Fraud Act 2006. Ashford Borough Council has a zero-tolerance approach to fraud and financial irregularity and any suspicions of fraud relating to this scheme will be referred to the appropriate partnership organisations.

This funding scheme will close on or before the 30 September 2022, this is in line with Government guidance about the allocation of the funding.

Frequently Asked Questions

+ What happens after I have applied for support?

If you do not provide the information to support your application, such as a bank account statement, we will contact you to confirm what is required. You will have five days to provide the required supporting information, failure to provide in the timeframe will mean that your application is closed.

Once your application has been processed, we will contact you with the outcome.

+ Will you share my information with any other party?

The privacy notice on the application form confirms what we do with your personal information, how it is stored and who it will be shared with in respect of this scheme.

+ What will we award?

Following applications awards from the funding will be fixed at £100 per pensioner household. We will review the application per household as we approach the September deadline and whether there are any opportunities to exercise discretion if a vulnerable household is experiencing particular financial hardship that can be evidenced.

+ If I am given an award, when and how will I receive my payment?

Payments will be made within 10 working days of all information being provided. You will need to provide your bank details and payment will be made directly into your bank account.

+ How will I know whether I have been awarded any of the Household Support Fund?

A decision email will be sent to you as soon as your application is assessed.

+ What will happen if my bank account is overdrawn? Does this mean I can't access the money?

The First Right of Appropriation means that when you pay money into your account, you have the right to tell the bank how you want that money to be used. Therefore you must inform the bank (as soon as you find out your application was successful) how you want the money to be used at the time of payment.

+ Is it possible to appeal a decision if an application is unsuccessful?

This scheme is discretionary and there is no right of appeal, however, if as an applicant you feel that important information has been overlooked you may ask for us to review the application again by emailing the dedicated email You will need to provide the reasons along with you name, address and application reference number.  This decision will be final.

+ Will the scheme change or be updated?

Following regular review of demand and expenditure against our fund we may need to make changes to ensure we support as many households as possible, any updates will be published on this page. All applications received the day after any published changes will be assessed in line with that updated information about the scheme.

Due to demand it may be necessary to pause applications for support, this will enable staff to work through any backlog and not over commit the funding. The fund is a fixed amount and therefore once it has been spent, no further payments will be made and the application window will close permanently.

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