Urgent Telephone 4pm - 8.30am : 01233 331111

Get in Touch Another Way

Our Customer Service Team will endeavour to respond to your online form enquiry as soon as possible. However, during busy periods please be aware that a response may take up to three working days.

Please do not complete a Contact Us form to report a missed bin collection, please complete our missed collection form instead.

Can't do it online?

The Civic Centre is open but only for pre-arranged appointments.

The Tenterden Office is now closed to the public.

Please contact us by phone or email. You should only do this if you cannot do what you want to do online.


Call our main switchboard on 01233 331111.

Please note occasionally when our staff make outbound calls this comes from our Skype number (01233 610020). You cannot contact us via this number.

In person

Respect our staff

All our face-to-face enquiries are by appointment only at the Civic Centre, Tuesday to Friday, from 9am to 3pm (Last appointment at 2.30pm).

Self-help facilities are available via 5 self-help PC's, where you can access various government body websites.

Find us at the Civic Centre
Download the Civic Centre location and Ashford town centre car parks map [pdf] 371KB

Opening Hours - Civic Centre, Ashford and Tenterden Town Hall
Venue Day Time
Civic Centre
Tannery Lane, Ashford, Kent TN23 1PL
Monday – Friday

Open for pre-booked appointments only (9am-3pm)

Call Centre
For all council enquiries

Monday – Friday

8.30am – 4pm
Customer Services Monday – Friday
This is an appointment-only service
Open for pre-booked appointments only (9am-3pm)
Fast Track Desk
Copying/scanning evidence and documents
Monday – Friday


Tenterden Town Hall
Town Hall, 24 High St, Tenterden, Kent TN30 6AN
Monday – Friday Closed

Still can't find what you're looking for?+

Provide feedback using our online form.
Visit our complaints procedure page to make a complaint using our online form.
Visit our Freedom of Information page for information on making a Freedom of Information request.