Get in touch another way
Can't do it online?
You can visit us in person, or contact us by phone, email us at customer.care@ashford.gov.uk or post. You should only do this if you cannot do what you want to do online.
Telephone
Call our main switchboard on 01233 331111.
If you know the name of the officer/department you want to talk to, then you can use our automated voice recognition to make contact on 01233 330838.
In person
Respect our staff
All our face-to-face enquiries are by appointment only at the Civic Centre, Tuesday to Friday, from 9am to 4.00pm (Last appointment at 3.30pm).
Help us to provide a fast and efficient service to you by avoiding our busiest times which are usually between 12.00 noon and 2.00pm. Our busiest days are usually Monday and Fridays and our quietest day is generally a Wednesday.
Book an appointment to see us at a time that suits you.
You can also make your appointment by calling 01233 331111 where one of our Customer Services Advisors will be able to assist you.
Our fast track desk is available if you simply want documents copied. But why not save yourself a journey, and send us your documents from the comfort of your own home?
Upload documents requested for Housing Benefit
Upload documents requested for Council Tax Support
Self-help facilities are available via 5 self-help PC's, where you can access various government body websites.
Find us at the Civic Centre
Download the Civic Centre location and Ashford town centre car parks map
| Venue | Day | Time |
|---|---|---|
| Civic Centre Tannery Lane, Ashford, Kent TN23 1PL |
Monday – Friday | 8.30am – 5pm |
| Call Centre For all council enquiries |
Monday – Friday |
8.30am – 4pm |
| Customer Services | Tuesday – Friday This is an appointment-only service. |
9am – 4pm Last appointment time is 3.30pm |
| Fast Track Desk Copying/scanning evidence and documents |
Monday – Friday | 9am – 4pm |
| Tenterden Town Hall Town Hall, 24 High St, Tenterden, Kent TN30 6AN |
Monday – Friday | 9am – 12.30pm and 1pm – 3:30pm Appointments are available on Mondays and Thursdays 9.10am – 3pm |
Email Us
Email us at customer.care@ashford.gov.uk or complete our Contact us Form
Our Customer Service Team will endeavour to respond to your email enquiry as soon as possible. However, during busy periods please be aware that a response may take up to three working days of it being received.
Please do not email us to report a missed bin collection, please complete our missed collection form instead.
Social media
You can contact us via our social media channels:
Providing feedback
We want to hear your views on the service we've provided to you. You can use our online form to provide comments, suggestions and compliments.
Compliments and comments online form
Making a complaint
You may be dissatisfied about the standard of a service, actions or lack of actions by the council and its staff. In this case, you may wish to make a complaint to the council. This is different to making a service request about a matter that concerns you, for example a missed bin collection or a noise nuisance. If this is the nature of the contact you with to make with us, you should use the search bar at the top of the page to find the correct area of the site to make your report.
More information on our complaints procedure page.
Requesting information from the council
The Freedom of Information Act 2000 gives a general right of access to all types of recorded information held by public authorities. Lots of this information is available via our publication scheme. Where it is not available, however, you can make a Freedom of Information enquiry.
