Get in Touch Another Way
Our Customer Service Team will endeavour to respond to your online form enquiry as soon as possible. However, during busy periods please be aware that a response may take up to three working days.
Please do not complete a Contact Us form to report a missed bin collection, please complete our missed collection form instead.
Can't do it online?
If you need to contact us during the festive period, please note the Civic Centre is currently closed to visitors, however our call centre remains open.
The Tenterden Office is now closed to the public.
Please contact us by phone or email. You should only do this if you cannot do what you want to do online.
Telephone
Call our main switchboard on 01233 331111.
Please note occasionally when our staff make outbound calls this comes from our Skype number (01233 610020). You cannot contact us via this number.
In person
All our face-to-face enquiries are by appointment only at the Civic Centre, Tuesday to Friday, from 9am to 3pm (Last appointment at 2.30pm). Not currently available as offices closed.
Self-help facilities are available via 5 self-help PC's, where you can access various government body websites. Not currently available as offices closed.
Find us at the Civic Centre
Download the Civic Centre location and Ashford town centre car parks map [pdf] 371KB
| Venue | Day | Time |
|---|---|---|
| Civic Centre Tannery Lane, Ashford, Kent TN23 1PL |
Monday – Friday |
Open for pre-booked appointments only (9am-3pm) |
| Call Centre For all council enquiries |
Monday – Friday |
8.30am – 4pm |
| Customer Services | Monday – Friday This is an appointment-only service |
Open for pre-booked appointments only (9am-3pm) Not currently available as offices closed. |
| Fast Track Desk Copying/scanning evidence and documents |
Monday – Friday |
Closed |
| Tenterden Town Hall Town Hall, 24 High St, Tenterden, Kent TN30 6AN |
Monday – Friday | Closed |
Still can't find what you're looking for?+
Visit our complaints procedure page to make a complaint using our online form.
Visit our Freedom of Information page for information on making a Freedom of Information request.
