Get in Touch Another Way
Please complete our missed collection form to report a missed bin collection. Please do not complete a Contact Us form for this purpose.
Or complete our contact us form, which will be responded to by a member of our customer service team or forwarded on to the relevant service to respond directly to you.
Can't do it online?
The Civic Centre is open 9am-4pm Monday-Friday for pre-booked appointments only.
Get directions to the Civic Centre.
The Tenterden Office is open Thursdays from 9am-3pm.
Please contact us by phone or email. You should only do this if you cannot do what you want to do online.
Telephone
Call our main switchboard on 01233 331111.
British Sign Language users can use the SignLive service to have a call with our customer services team interpreted by a professional.
In person
Where possible, please contact us by email or phone.
Find us at the Civic Centre
Download the Civic Centre location and Ashford town centre car parks map [pdf] 371KB
| Venue | Day | Time |
|---|---|---|
| Civic Centre Tannery Lane, Ashford, Kent TN23 1PL |
Monday – Friday |
9am – 4pm |
| Call Centre For all council enquiries |
Monday – Friday |
8.30am – 4pm |
| Customer Services | Monday – Friday This is an appointment-only service |
9am – 4pm |
|
Self-Scanning Station For scanning evidence and documents |
Monday – Friday |
9am - 4pm |
| Tenterden Town Hall Town Hall, 24 High St, Tenterden, Kent TN30 6AN |
Thursdays | 9am - 3pm |
+ Still can't find what you're looking for?
Visit our complaints procedure page to make a complaint using our online form.
Visit our Freedom of Information page for information on making a Freedom of Information request.
