Urgent Telephone Weekends : 01233 331111

Get in Touch Another Way

Our Customer Service Team will endeavour to respond to your online form enquiry as soon as possible. However, during busy periods please be aware that a response may take up to three working days.

Please complete our missed collection form to report a missed bin collection. Please do not complete a Contact Us form for this purpose.

Can't do it online?

The Civic Centre is open 9am-4pm Monday-Friday.

The Tenterden Office is currently closed to the public.

Please contact us by phone or email. You should only do this if you cannot do what you want to do online.


Call our main switchboard on 01233 331111.

We are aware that customers are having difficulties getting through on our phone lines at the present time. We are working hard to resolve this, however, if you are able to transact with us online or by email please do so. This will leave lines clear for residents who are unable to access the internet. We thank you for your patience.

Please note occasionally when our staff make outbound calls this comes from our Skype number (01233 610020). You cannot contact us via this number.

In person

Respect our staff

Where possible, please contact us by email or phone.


Find us at the Civic Centre
Download the Civic Centre location and Ashford town centre car parks map [pdf] 371KB

Opening Hours - Civic Centre, Ashford and Tenterden Town Hall
Venue Day Time
Civic Centre
Tannery Lane, Ashford, Kent TN23 1PL
Monday – Friday

9am – 4pm

Call Centre
For all council enquiries

Monday – Friday

8.30am – 4pm
Customer Services Monday – Friday
This is an appointment-only service

9am – 4pm

Fast Track Desk
Copying/scanning evidence and documents
Monday – Friday


Tenterden Town Hall
Town Hall, 24 High St, Tenterden, Kent TN30 6AN
Monday – Friday Closed

Still can't find what you're looking for?+

Provide feedback using our online form.
Visit our complaints procedure page to make a complaint using our online form.
Visit our Freedom of Information page for information on making a Freedom of Information request.
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