Urgent Telephone 4pm - 8.30am : 01233 331111

Don't get scammed

Getting community support

If you want to help others in the community, you can also register your interest on our website. If you are part of a group that is helping others in the community, you can promote the work you're doing in your area on our website too.

Please be careful of accepting help from someone you don’t know – there are lots of scams at the moment. If you don’t feel comfortable don’t accept the help. There are lots of community groups who are working with the council and Ashford Volunteer Centre to help those in need. There are also technology scams around, including some claiming to be from the government offering you a tax refund, or that you must pay a fine for leaving your house more than once a day. If you are suspicious about any messages you receive, please delete or ignore them.

Don't get scammed

Visit the NCSC (National Cyber Security Centre) website to see the government's latest advice on how to stay safe online.

Visit the Friends Against Scams website for further guidance and advice.

Scammers and criminals are already looking for opportunities to scam people as a result of the Coronavirus (COVID-19) pandemic. Happily, there are many more stories of kindness and generosity but we want to make people aware of the scams as they emerge - which they seem to be on a daily basis. Please keep yourself safe.

We have received reports from Kent Police of people door-knocking and claiming to be from the health authority.

Advice to avoid scammers
What happens What to do
A stranger knocks on your door Do not open the door, but ask what they want. If in doubt do not let them in
They claim to be from the Health Authority Do not allow them to take any money or details from you
The offer to do COVID-19 testing or taking residents' temperature Report to Kent Police on 101, if you ask them to leave and they don't contact the Police on 999
If you suspect a scam Please warn vulnerable family members, friends and neighbours

Staying safe when getting help with your shopping

Don't hand money to a stranger 

Do not hand money to someone you don't know or trust. Do not hand your credit or debit card to anyone. Never write your PIN down or give it to anyone else.

If you don't know the person who's offering to help with your shopping, make sure they're introduced by someone you know and trust.

Help with door to door shopping

If you're getting help, or helping someone with door to door shopping it's important that:

  • You wash your hands as often as possible;
  • You keep at least two meters (three steps) away from each other;
  • You get a receipt for any money (or take a photo);
  • Shopping is left on the doorstep and you wait until it's been collected.

Help with click and collect shopping

If you're getting help, or helping someone with click and collect shopping it's important that:

  • You wash your hands as often as possible;
  • You keep at least two meters (three steps) away from each other;
  • The person getting help makes the order and pays online;
  • The person getting help shares the order reference number, ideally by email;
  • Shopping is left on the doorstep and you wait until it's been collected. 
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