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Coronavirus Advice For Temporary Accommodation Tenants

Here are a list of questions you may have about the Coronavirus pandemic and how we are responding to the current situation. We will update this list of questions as necessary as the situation develops. For general advice and to see the current advice from the government, NHS and Public Health England please visit our Coronavirus (COVID-19) page.

What should I do to avoid catching Coronavirus?

We recommend that you follow official medical and health advice provided by the government. We also suggest that you keep an eye on responsible news sources, such as the BBC, to stay up-to-date on developments with the outbreak. 

If your accommodation is provided by a private organisation such as Caridon, The Housing Network or Paramount, please follow the guidelines that they have issued.

What if I get sick due to Coronavirus?

If a doctor or other medical professional has advised you to stay at home and isolate yourself because of Coronavirus concerns, you must let us know by contacting us at cbl@ashford.gov.uk. We expect you to follow the NHS and government guidelines.

If your accommodation is provided by a private organisation such as Caridon, The Housing Network or Paramount, please follow the guidelines that they have issued.

Am I going to be in temporary accommodation longer as a result of Coronavirus?

Though we appreciate it is not ideal, you may be staying longer than expected, and it is not possible to put an estimated timescale on how long, but there are exceptional times and we urge you to bear with us. Please be assured that we will still try and find suitable placements where we can in these difficult times.

What will happen if Ashford Borough Council has to close down due to Coronavirus?

The council prepares for all emergency situations and has contingency plans in place to help us continue providing essential services – even during pandemics. If large numbers of staff cannot work as they are unwell we may need to cut back on some services for a time while we focus on more urgent work.

We have invested in technology which means that many of our staff can work from home so if the official advice changes and people are well but advised not to go out, we can continue providing services to our customers.

If I am sick and can’t pay my rent, or forget to pay, will my home be at risk?

Because this is an unusual situation we recognise that there may be all kinds of disruption to ‘business as usual’ at Ashford Borough Council if the outbreak develops further. We have planned for a range of scenarios but recognise that we may have to be flexible in response to unexpected events.

If customers are sick or having to care for others who are ill, cannot work or have other issues because of coronavirus, we would consider making reasonable adjustments to help people through this challenging time.

We will approach this on a case-by-case basis. If you are affected and you think it will affect your ability to pay your rent, please contact us on cbl@ashford.gov.uk to discuss the best way of adapting to the situation until things return to normal. 

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