Urgent Telephone 4pm - 8.30am : 01233 331111


If you need help placing an order for home delivery with a supermarket then the Money Saving Expert website has some great guidance to help you get started.

Below is a list of contact details for supermarkets in the borough. Where possible, the numbers below are direct lines to book priority access delivery slots if you have been identified as a vulnerable resident. 

Supermarket Online Shopping Details
Supermarket Contact Details
Asda www.asda.com
0800 952 0101
Can apply for a Volunteer Shopping Card for those who are self-isolating, older or medically vulnerable. This will allow others to shop for them.


Dedicated phone Number: 0800 029 4592 (to purchase volunteer shopping cards)

If a volunteer group wishes to buy multiple cards to support vulnerable people, they can do this by emailing their requirements to giftvouchers@coop.co.uk.

Launched a gift card scheme for those shielding or self-isolating and reliant on others to do their shopping or who are volunteering to help someone they know, including as part of a local support group. 
Iceland www.iceland.co.uk
Phone lines are closed at present 
Contact free deliveries for those self-isolating or over 60 – need to register on Iceland website to apply.
Morrisons www.morrisons.com
0345 611 6111
Have a selection of food boxes providing everyday essentials as well as usual online shopping. Home delivery available.
Ocado www.ocado.com Online delivery.


0800 328 1700
0800 636262 (priority number for vulnerable residents)

Online and click and collect.
Have launched a Volunteer Shopping Card to allow others to shop on your behalf if you are self-isolating.
Tesco www.tesco.com/groceries
0800 917 7359 (priority number for vulnerable residents)
Online and click and collect.
You can also buy a volunteer e-gift card from the Tesco website. This card can then be emailed to whoever is doing your shopping and they can use it to pay for your Tesco shop.
Waitrose www.waitrose.com
0800 188 884
Online and click and collect.
If you are self-isolating you can load money onto an e-gift card and others can shop for you. Buy online at johnlewisgiftcard.com. This can then be emailed to others. Volunteers can also collect 'click and collect' orders but will need ID such as passport, driving licence or utility bill.
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