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Ashford Mediation Service

Ashford Mediation Service (AMS) was founded on 29 September 1997. It is a registered charity dedicated to helping people in the local Ashford area to resolve their disputes through professional mediation. AMS, to date, has helped in over 1,000 disputes through its mediation service with a 92% success rate.

Contact Ashford Mediation Service

The office is presently open from 9.00am until 2.30pm Monday – Thursday each week and there is an answerphone on Fridays. AMS can be contacted on 01233 896237 or at you can email the team.

You can follow AMS on Facebook and follow AMS on Twitter.

What is mediation?

“Mediation” means having a third party help the interested parties reach agreement.

Mediation gives those involved control over the way that their dispute or difference of opinion is dealt with. It is an effective alternative to going to court, often being both quicker and cheaper. These days mediation is seen worldwide as an effective long term solution to disputes.

The service offered by AMS is:

Ashford Mediation Service Logo

  • Confidential
  • Impartial
  • Open to all
  • Follows a structure and time table
  • Free in most instances
  • Professionally trained mediators
  • In over 80% of the cases they have been involved in, both sides where very happy with the outcome

For the individual, mediation can:

  • Reduce the stress of conflict
  • Defuse the feelings around disputes
  • Offer a solution to those who cannot afford a legal option
  • Reduce the fear of seeking a solution – going to the authorities, for example, is seen as confrontational
  • Offers an option with a more likely longer term agreement

For the community, mediation can:

  • Reduce the stress of conflict
  • Defuse the feelings around disputes
  • Offer communities the option to resolve issues internally
  • Provide an alternative non-court option that all can access
  • Encourage others to become mediators
  • Create a better environment

For local services, mediation can:

  • Reduce the amount of required police intervention, and therefore public money, in disputes
  • Reduce the amount of required council intervention, and therefore public money, in disputes
  • Provide solutions that keep people out of the courts, reducing court time and cost
  • Provide a more harmonious environment in which business and the community can operate

Although AMS is prepared to look at offering help for any form of dispute, the main areas that it presently covers include:

  • Neighbourhood disputes
  • Community mediation
  • Family disagreement resolution – e.g. problems between parents, carers, teenage children, siblings or other relatives; child access issues for separated parents where no court action is required.
  • Conflicts in school

Typical types of dispute handled include:

  • Noise
  • Parking matters
  • Animal issues, for example barking dogs
  • Fences or hedges
  • Trees – for example, trees taking away views or the sun from a neighbour
  • Damage to properties
  • Aggression/harassment
  • Access and boundary disputes
  • Anti-social behaviour
  • Issues with children
  • Parent/pupil/teacher disputes
  • Racism

Our mediators

AMC have 25 professionally trained volunteer mediators. They come from all walks of life but what they have in common are the following skills/qualities:

  • Empathy
  • The ability to listen
  • The ability to build trust and relationships
  • The ability to help a person look at things from another angle
  • A questioning mind
  • The ability to summarise issues and concerns so that people understand

Listen to Sue Pitt, Chair of the Trustees of Ashford Mediation Service talking about how AMS can help on Radio Ashford: