What To Do If You're About To Be Or Are Homeless

If you find yourself homeless, or threatened with homelessness, you should call us straight away on 01233 331111. The Customer Services Team will take some details from you and determine if you need to speak to a Housing Options Officer that day.

Alternatively, you can go to our 'help with homelessness' self-assessment website. The website provides advice relevant to your circumstances.

Dependent on your situation, the self-assessment website could take you to a referral form. The form sends your details directly to a Housing Options Officer – they will aim to contact you within 72 hours.

The Housing Options Officer will offer an appointment where necessary. You will be asked to provide documents such as ID, proof of income and any other evidence that you have which may help to explain what has happened.

For example, if your home is being repossessed because you have fallen behind on rent/mortgage payments then you should bring documents that show this. If your landlord has given you notice for a different reason then please bring your tenancy agreement and any other letters from your landlord.

What happens next?

Once you have completed the form, please wait to hear from us. A member of our team will contact you to discuss your options. Please note, we cannot discuss your situation until you have completed the online assessment.

If you expect to be made homeless within the next seven days you will be prioritised and we will contact you the same day to make an initial assessment and offer advice. If you are threatened with homelessness within the next 56 days, but do have somewhere to stay, even if this is short term, then we will make contact with you within 72 hours to assess your situation, and advise on next steps.

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