Urgent Telephone 4pm - 8.30am : 01233 331111

What To Do If You're About To Be Or Are Homeless

If you find yourself homeless, or threatened with homelessness, you should call us straight away on 01233 331111. The Customer Services Team will take some details from you and determine whether you need to see a Housing Options Officer that day.

If you prefer, you can go to our 'help with homelessness' self-assessment website which provides you with advice relevant to your circumstances. Dependent on your situation, the self-assessment website could take you to a referral form which would send your details directly to a Housing Options Officer who will aim to contact you within 72 hours.

The Housing Options Officer will offer an appointment where necessary. You should bring with you any documents that you have which may help to explain what has happened. If your home is being repossessed because you have not been able to pay your rent or mortgage payments then you should provide details of your rent or mortgage payments, details of any other debts and details of your income. If your landlord has given you notice for some other reason bring your tenancy agreement and any other letters you have received from your landlord.

You can apply directly to the housing register by completing the Choice Based Lettings housing application form at Kent Homechoice.

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