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Head of HR and Customer Services

Michelle PecciPhoto of Michelle Pecci

Contact details

The Head of HR and Customer Services is responsible for personnel and development and customer services.

Personnel and Development responsibilities:

  • Managing and developing the council's staff related policies.
  • Recruitment.
  • Training and development.
  • Payroll.
  • Organisational development.
  • Ensuring there is equality of opportunity and treatment for both existing and potential staff.

Customer Services responsibilities:

  • Customer services face to face and telephone at the Civic Centre and in Tenterden.
  • Digital delivery.

Job description and structure chart

Salary scales can be found under the salaries section.