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Residents Survey 2014

In the summer of 2014, Ashford Borough Council commissioned Lake Market Research to undertake a borough-wide research engagement with residents to:

  1. Gain a broad understanding of residents’ perceptions on those services currently provided by Ashford Borough Council
  2. Incorporate more focused questioning to understand the priorities residents would like to see Ashford Borough Council focus on in the coming years
  3. Measure how perceptions differ across different community groups

The survey was conducted by Lake Market Research during July and August 2014.

Understanding resident opinion is a key component of assessing the effectiveness of a local authority, alongside costs and performance information. Furthermore, understanding resident satisfaction and being able to make informed comparisons can strengthen local accountability and be key to managing a council’s own performance.

View a presentation of Ashford Borough Council Resident Survey results [pdf] 558KB

Note: Questions marked by * are mandatory