Urgent Telephone 4pm - 8.30am : 01233 331111

Ways To Get In Touch

In person

The Civic Centre is open but only for pre-arranged appointments.

You must contact us by emailing customer.care@ashford.gov.uk or via our social media channels.

Only if you are unable to email or use social media should you call 01233 331111.

Opening Hours
Location Opening Days Opening Times
Civic Centre, Tannery Lane, Ashford, Kent TN23 1PL Monday-Friday 9am-3pm
Call Centre (for all council enquiries) Monday-Friday 8.30am-4pm
Fast Track Desk (copying/scanning evidence and documents) Monday-Friday Closed
Tenterden Town Hall, Town Hall, 24 High Street, Tenterden, Kent TN30 6AN Monday-Friday Closed


The easiest way to request council services, pay for things, or find out information, is via this website. To find the part of the website you need, you can:

  • find the service you want from the service directory on the homepage
  • use the search bar at the top of any page on the website

You can also:

Mobile Device

Are you using a mobile device? Then why not download the Your Ashford app by clicking on the icons below. It’s a convenient way to report any concerns directly to us.

Apple logo on a button taking you to the AppStore Android logo on a button taking you to Google Play Store

Social Media

You can contact us via our social media channels:

Facebook logo Like Ashford Borough Council

Twitter logo Tweet @AshfordCouncil

Instagram logo Follow ashfordbc on Instagram

YouTube logo Watch Ashford Borough Council

Can't do it online?

If you can't find what you want to do on our website, get in touch with us another way or visit us at Civic Centre, Tannery Lane, Ashford, Kent TN23 1PL.

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