Get in Touch Another Way
Can't do it online?
The Civic Centre and Tenterden Office is now closed to the public. Only urgent pre booked meetings will still go ahead.
Please contact us by phone, email or post. You should only do this if you cannot do what you want to do online.
Call our main switchboard on 01233 331111.
Please note occasionally when our staff make outbound calls this comes from our Skype number (01233 610020). You cannot contact us via this number.
All our face-to-face enquiries are by appointment only at the Civic Centre, Tuesday to Friday, from 9am to 4.00pm (Last appointment at 3.30pm).
Help us to provide a fast and efficient service to you by avoiding our busiest times which are usually between 12.00 noon and 2.00pm. Our busiest days are usually Monday and Fridays and our quietest day is generally a Wednesday.
Self-help facilities are available via 5 self-help PC's, where you can access various government body websites.
Tannery Lane, Ashford, Kent TN23 1PL
|Monday – Friday||
For all council enquiries
Monday – Friday
|8.30am – 4pm|
|Customer Services||Tuesday – Friday
This is an appointment-only service.
|Fast Track Desk
Copying/scanning evidence and documents
|Monday – Friday||
|Tenterden Town Hall
Town Hall, 24 High St, Tenterden, Kent TN30 6AN
|Monday – Friday||Closed|
Our Customer Service Team will endeavour to respond to your online form enquiry as soon as possible. However, during busy periods please be aware that a response may take up to three working days.
Please do not complete a Contact Us form to report a missed bin collection, please complete our missed collection form instead.
You can contact us via our social media channels:
Visit our complaints procedure page to make a complaint using our online form.
Visit our Freedom of Information page for information on making a Freedom of Information request.