Coronavirus advice for those in housing need

Information specific to customers at threat of homelessness or in need of accommodation

What if I become homeless during this time?

Please do not visit the Civic Centre reception as for everyone’s safety it is currently closed to the public although we are keeping essential services going.

Therefore, if you find yourself at threat of homelessness, please use our self-referral form and an officer will contact you as soon as possible. Alternatively, you can call customer services on 01233 331111. However there may be a longer than usual delay for your call to be answered due to limited resources at this time.

If you already have a Housing Options Officer, contact can still be made via email or telephone but please bear in mind that we have altered working arrangements and it may take us longer to respond due to the challenges that we are facing. However we will make contact with you as soon as possible.

What if I am waiting for accommodation via the housing register?

Find out more information about waiting for accommodation on our Coronavirus housing advice page.

Family evictions

During this difficult time, it is understandable that tensions may occasionally run high within households. However, the government has asked everyone to pull together in a collective national effort – a sentiment which we wholeheartedly endorse.

We are therefore politely asking if you can please avoid any family evictions during this most pressing period and keep your family together, with you if you possibly can.

This action will benefit the wider community because it will ensure that no one will have to be placed in accommodation with other households – thus creating avoidable contact – and mean that any new requests for emergency housing are restricted to only the most urgent.