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Lifeline

If you, or someone you care for, lives alone, do you worry what would happen in an emergency? Ashford Lifeline is part of Ashford Borough Council. We have over 25 years’ experience managing a community alarm service, so you can be sure you and your loved ones are in safe hands.

What is Ashford Lifeline?

Ashford Lifeline is a 24-hour service providing an instant response at the touch of a button. Our service gives you a personal security system at your home. This enables you to live or work independently and safely.

How does Ashford Lifeline work?

You may need to use an alarm when you can’t get to the phone due to injury, when feeling unwell, having suffered a fall or if there is an intruder. The alarm is there for any emergency situation when you need some help.

By pressing your alarm button, a signal is sent to the Ashford Lifeline Call Centre to be answered by our team of fully trained operators. The system automatically identifies where the call has come from and a microphone in the system will allow you to talk to our operators. They will be able to act on your behalf, which could be calling the emergency services, letting a family member, friend or neighbour know when something is wrong or just discussing your situation and offering advice.

How much does it cost?

The service is easy to set up with flexible payment plans available.

Short-term options are also available (e.g. home from hospital support).

These are of course worrying times. Many of us have the support of our friends, family or carers, but not everyone who lives alone has someone to look out for them. Those most vulnerable residents may want to consider getting a lifeline.

Full details on our lifeline service are listed below. Please note that it is possible to install the equipment without the need for an engineer's visit by following the video below. Payment can be taken over the phone.

Want to know more?

To see how the Ashford Lifeline service works in more detail download the Lifeline brochure [pdf] 11819KB.

Visit our Lifeline Products page for further information on specific sensors and equipment.

To sign up, you will need to complete the following documents and email them to the Lifeline team:

For assistance, please email the team or call us on 01233 642095.