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Conditions of use: Ashford Borough Council

Conditions of use

By reading and continuing to use this website you agree to the following conditions of use. This site is managed by Ashford Borough Council, Civic Centre, Tannery Lane, Ashford Kent TN23 1PL.


Ashford Borough Council makes every effort to ensure that information on this website is accurate and up-to-date. However, we cannot accept responsibility for any loss or inconvenience caused by reliance on information on this site.

Links to third-party websites

Ashford Borough Council is not responsible for any third-party websites that may be accessed through this website.

Ashford Borough Council does not endorse the content contained in these sites, nor the organisations publishing those sites, and hereby disclaims any responsibility for such content.


All rights in the design, text, graphics and other material on the website is copyright of Ashford Borough Council or other third parties. Should you wish to reproduce any of the information or alter, modify or distribute it, please contact the Media Team: media@ashford.gov.uk.

Privacy policy

You should note that Ashford Borough Council as a public authority is subject to the requirements of the Freedom of Information Act 2000 ("the Act") and may be obliged under the Act to disclose information to a third party who has made an information request, subject to the applicability of any of the exemptions under the Act. You should identify any information which you provide to us which is of a particularly confidential or sensitive nature.

This privacy policy demonstrates the commitment of Ashford Borough Council and its partners to the privacy of your data. We will, as far as possible, safeguard the privacy of your data whilst providing a personalised and valuable service.

This privacy policy applies to all information we hold about you or your business/organisation, including "personal data" as defined in the Data Protection Act 1998 ie data which relates to a living individual who can be identified from the data (or from the data and other information which we hold or are likely to hold). If you have any requests concerning information about you or your business/organisation or any queries relating to this privacy policy, please contact us.

Information collected

The main types of information we hold about you and your business/organisation are:

  • Details relating to your business/organisation
  • Personal details relating to you and any other individual contacts at your or business/organisation
  • Details of your query/enquiry
  • Records of any services we or our partners provide for your company/business/organisation.

If you contact us for any reason, we may retain copies of any letters, emails or online forms and may record telephone conversations with you.

Use of information

We and our partners will only use information about you or your business/organisation for direct marketing purposes if you give consent for us or our partners will pass information about you or your business/organisation to any other person or organisation for marketing purposes.

We may use information about you or your business/organisation for the purposes of analysing how our services are used and how we may improve our services in future. Any information we use will be converted into a form in which we cannot identify you, and will be kept strictly confidential.

We may use your information anonymously to build up marketing profiles.

Our partners

We work with a number of partners, so that they can provide you with appropriate information about goods or services which may assist you in your business/organisation location plans.

Cookie usage policy

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer, smart phone, tablet etc.
These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognise your device so you don’t have to give the same information several times during one task.
  • Recognising that you may already have given a username and password so you don’t need to do it for every web page requested.
  • Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.

You can manage these small files yourself and learn more about them through the Direct Gov website: browser cookies - what they are and how to manage them

We use Google Analytics on our website to keep a track of what pages our users are visiting most frequently cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the service is available when you want it and fast.

The Ashford.gov.uk site uses cookies for collecting non-personal user information from the site. The Ashford.gov.uk site does not collect any information about you except that required for system administration of the website.

Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive, and do not expire at the end of your session. Cookies do not contain any personal information about you and cannot be used to identify an individual user. If you choose not to accept the cookie, this will not affect your access to the majority of facilities available on our website.

Although your browser may be set up to allow the creation of cookies, you can specify that you be prompted before a site puts a cookie on your hard disk, so that you can decide whether to allow or disallow the cookie. Alternatively, you can set your computer not to accept any cookie.

This site uses Google Analytics code to gather statistical information. For more information on how Google Analytics processes this information, visit www.google.com/analytics.

During your visit to the site you may notice some cookies that are not related to Ashford.gov.uk. This happens when you visit a page with content embedded from a third party (for example YouTube videos) or use some of the links to social networking sites (e.g. Share This). These websites may place cookies on your computer. You should check these third party websites’ privacy policies for more information about their cookies if you are concerned about this. 

Accessing your records

If at any stage you would like to check information we hold about you, please either:

  1. Email Ashford Borough Council's Media Team: media@ashford.gov.uk
  2. Write to Ashford Borough Council, Civic Centre, Tannery Lane, Ashford Kent TN23 1PL.

Please mark your letter, "Subject Access Request".

We will take the necessary action within a reasonable time. We reserve the right to take reasonable steps to confirm your identity before making any disclosure of information held by us.


We use a number of technologies and operational procedures to protect data submitted to us by our users. Physical security of data on our equipment is provided by a combination of firewalls, website authentication services and data encryption.

Transmission of data

Whilst we have taken all reasonable steps to ensure that information about you or your business/organisation will be kept secure from unauthorised access we cannot guarantee that the information will be secure during transmission by you to this website.

If you access this website from a country outside the European Economic Area (EEA) and view information about you or your business/organisation held by us, this will involve transferring that data to the computer you are using to access the website. You should be aware that the country in which you are viewing the information may have less stringent data protection laws than countries within the EEA.

Data controller

The data controller for the purposes of the Data Protection Act 1998 is Ashford Borough Council, Civic Centre, Tannery Lane, Ashford Kent TN23 1PL.

We have notified the Information Commissioner of our processing, in accordance with the Data Protection Act 1998. We will at all times comply with the Data Protection Act.

If you have any questions about our use of information about you or your business/organisation, please do not hesitate to contact us.

Voluntary and community directory

Ashford Borough Council operates this database to allow information supplied by voluntary and community organisations in the borough to be freely available. However, information included in this database and associated sites is supplied by the organisations themselves and is of a general nature only. Whilst Ashford Borough Council aims to and uses reasonable effort to include accurate and up-to-date information on its web pages, information and organisers of local organisations do change frequently. Therefore Ashford Borough Council cannot guarantee the accuracy of entries nor assumes any liability or gives any warranty of any kind for the information and data contained or omitted from this site or for any action or inaction made in reliance thereon. Ashford Borough Council takes every reasonable step to ensure the validity of groups on the database but cannot guarantee the quality of services or activities offered. The inclusion of an organisation does not imply a recommendation or endorsement by Ashford Borough Council.


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