Emergency telephone 6pm–8am: 01233 629 911

Contact Us: Ashford Borough Council

Contact Us

Self Service - Help yourself!

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Did you know you can now contact the council all day and all night, all year long, at a time that suits you?

The answer you are looking for is most likely here on our new look website. just a few examples are::

  • Pay your Council Tax or Rent
  • Report missed bins, fly-tipping, graffiti and more
  • Apply for Housing Benefit, council tax discounts and much much more
  • Join the Garden Recycling Scheme

In order to provide the best services resources allow the council wants you to access our services here online. Did you know that to resolve an query face to face it costs the council approximately £30. It costs £3 to resolve a query over the phone but just 30p to do so online?

We are always looking to improve information available on our website. Therefore if there is something you cannot find, please contact us.

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Revenues and Benefits

Since April 2013 there have been several changes to council tax and the way that the benefits system works. Ashford Borough Council has been as proactive as possible in helping everyone as the changes have been introduced and will continue to work hard to give you the best advice. In light of this, the council have introduced a 24 hour interactive telephone service for revenues and benefits enquiries frequently asked questions and more. To access this service, here you can find some shortcut numbers

Phone 01233 330227 and when you are asked for the "hot-key" number select from the numbers below:

  1. For payments
  2. For Reminders/Summonses
  3. For all other council tax enquiries
  4. For Housing Benefit enquiries
  5. For all business rate enquiries
  6. Council Contact details
    Alternatively wait for more options

Gone are the days of needing to wait in a queue, being put on hold or having to comply with opening times, you can now get information even when we are closed! With general enquiries now being dealt with via this method, this means that more staff are free to deal with more complicated enquiries, so don't worry, you will be transferred to a member of our customer service team if you do need to speak to someone.

Telephone: 01233 331111 (for Ashford Borough Council enquiries), please take advantage of the options available such as press 1 to make a payment. If you know the name of the officer you want to talk to, then you can use our Speak@Ease voice recognition telephone system to make contact. The Speak@Ease system can be accessed through the normal contact number or by dialling 01233 330838 directly.

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All face to face enquiries are dealt with by Ashford Borough Council’s Customer Services Team at Ashford Gateway Plus in the Town Centre. The Tourist Information Centre can also be found here.

Please note: The Civic Centre offices are only open for internal visitors only.

Ashford Gateway Plus
Church Road, Ashford, Kent, TN23 1AS (please do not use as postal address)       
Tel: 01233 331111
Find us

Tenterden Gateway
2 Manor Row, Tenterden, Kent TN30 6HP
Tel: 03000 414141
Find us

Civic Centre
Tannery Lane, Ashford, Kent, TN23 1PL
Tel: 01233 331111
Find us

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You can contact us using our online form
or by emailing customer.care@ashford.gov.uk

Ashford Borough Council's Customer Service Team will endeavour to respond to your email enquiry immediately. However during busy periods please be aware that a response may take up to three working days of it being received.

DX Detail
Ashford Kent 7

Our opening hours:

Venue Day Time
Civic Centre (for internal visitors) Monday - Friday 8.30am to 5.00pm
Call Centre (for all council enquiries) Monday - Friday 8.30am to 4pm
ABC Customer Services
(within Ashford Gateway Plus)
Monday - Friday 9am - 4pm 
(last ticket issued 3.45 p.m.)
Ashford Gateway Plus Monday, Tuesday, Wednesday and Friday 9am - 6pm
  Thursday 9am - 8pm
  Saturday (no ABC advisors) 9am - 5pm
Tourist Information Service Monday - Saturday 10.15am - 3pm
Tenterden Gateway Opening hours Monday - Friday 9am - 5.30pm
  Saturday (no ABC advisors) 9am - 4pm

Out of hours

In cases of genuine emergency our out-of-hours number is 01233 629911.


Payments using credit and debit cards can be made 24 hours a day using our automated telephone payment system.
Telephone 01233 330625 and follow the instructions. Please ensure you have your account or reference number when calling.


If you wish to make a complaint, please view our Compliments and Complaints page.

Useful contact numbers

Service Contact number
Kent police 101
Gas Leaks 0800 111 999
Highways 03000 418181
Kent County Council 03000 414141
South East Water 03330 001122
Southern Water 0845 278 0845
Social Services 0845 330 2967
Kent County Council enquiries 08458 247 202


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