Emergency telephone 6pm–8am: 01233 629 911

Contact Us: Ashford Borough Council

Contact Us

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Customer Services at the Gateway is on the move!
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Self Service - Help yourself!

Online | Telephone | In person | Opening hours | Email | Out of hours | Payments | Compliments and complaints | Useful contact numbers

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Did you know you can now contact the council all day and all night, all year long, at a time that suits you?

The answer you are looking for is most likely here on our website. Just a few examples are:

In order to provide the best services resources allow the council wants you to access our services here online. Did you know that to resolve an query face to face it costs the council approximately £30? It costs £3 to resolve a query over the phone, but only 30p to do so online?

We are always looking to improve information available on our website. Therefore if there is something you cannot find, please contact us.

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Revenues and Benefits - 01233 331111

General enquiries - 01233 331111

Gone are the days of needing to wait in a queue, being put on hold or having to comply with opening times. You can now get information even when we are closed! With general enquiries now being dealt with via this method, this means that more staff are free to deal with more complicated enquiries. So don't worry, you will be transferred to a member of our customer service team if you do need to speak to someone.

Telephone 01233 331111 (for Ashford Borough Council enquiries) and take advantage of the options available such as press 1 to make a payment. If you know the name of the officer/department you want to talk to, then you can use our automated switchboard to make contact. The automated switchboard can be accessed through the normal contact number or by dialling 01233 330838 directly.

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Face to face

NEW - Seeing us just got easier! Download the Appointment Service Information [pdf] 6MB

Busy schedule and no time to wait in a queue, or you have a complex query? Book an appointment to see us at a time that suits you.

All our face-to-face enquiries are now by appointment only. Monday to Friday from 9am to 3.30pm.

To make your appointment either call us on 01233 331111 or email us at appointments@ashford.gov.uk and one of our Customer Services Advisors will be contact you to arrange an appointment.

Our fast track desk is also available if you simply want documents copied.

Don’t forget most of the information our customer service advisors give you can also be found online on our website.

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Our opening hours

Venue Day Time
Civic Centre (for internal visitors) Monday - Friday 8.30am - 5.00pm
Call Centre (for all council enquiries) Monday - Friday 8.30am - 4pm
ABC Customer Services
(within Ashford Gateway Plus)
Monday - Friday
**We run an appointment only service Monday to Friday 9am to 3.30pm, there is a fast track service available for copying documents, you can also visit our website to find the answers to most of your enquiries**
9am - 4pm
(last appointment time is 3.30pm)
Ashford Gateway Plus Monday, Tuesday, Wednesday and Friday 9am - 6pm
  Thursday 9am - 8pm
  Saturday 9am - 5pm
Tourist Information Service Monday - Saturday 10.15am - 3pm
Tenterden Ashford Borough Council Gateway Opening hours Monday - Friday 9.15am - 1pm and 2pm - 5pm

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All face-to-face enquiries are dealt with by Ashford Borough Council’s Customer Services Team at Ashford Gateway Plus in the Town Centre. The Tourist Information Centre can also be found here.

Please note: The Civic Centre offices are only open for internal visitors only.

Ashford Gateway Plus
Church Road, Ashford, Kent, TN23 1AS (please do not use as postal address)
Tel: 01233 331111
Find us at Ashford Gateway Plus

Tenterden Gateway
2 Manor Row, Tenterden, Kent TN30 6HP
Tel: 03000 414141
Find us at Tenterden Gateway

Civic Centre
Tannery Lane, Ashford, Kent, TN23 1PL
Tel: 01233 331111
Find us at the Civic Centre
Download the Civic Centre location and Ashford town centre car parks map [pdf] 318KB

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Contact us using our online form
or customer.care@ashford.gov.uk

Ashford Borough Council's Customer Service Team will endeavour to respond to your email enquiry immediately. However during busy periods please be aware that a response may take up to three working days of it being received.

DX Detail
Ashford Kent 7

Out of hours

In cases of genuine emergency our out-of-hours number is 01233 629911.


Payments using credit and debit cards can be made 24 hours a day using our automated telephone payment system.
Telephone 01233 330625 and follow the instructions. Please ensure you have your account or reference number when calling.


If you wish to make a complaint, please view our Compliments and Complaints page.

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Useful contact numbers

Service Contact number
Kent police 101
Gas Leaks 0800 111 999
Highways 03000 418181
Kent County Council 03000 414141
South East Water 03330 001122
Southern Water 0845 278 0845
Social Services 03000 414141
Kent County Council enquiries 03000 414141

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