Contact us or use self service - just help yourself!
Did you know you can now contact the council all day and all night, all year long, at a time that suits you?
The answer you are looking for is most likely here on our website. Just a few examples are:
- Pay your council tax or rent
- Report missed bins, fly-tipping, graffiti and more
- Apply for housing benefit, council tax discounts and much more
- Join the garden recycling scheme
In order to provide the best services resources allow the council wants you to access our services here online. Did you know that to resolve an query face to face it costs the council approximately £30? It costs £3 to resolve a query over the phone, but only 30p to do so online?
We are always looking to improve information available on our website. Therefore if there is something you cannot find, please contact us.
For housing call 01233 330688, for housing repairs call 01233 330366 and for everything else, please call our main switchboard on 01233 331111.
If you know the name of the officer/department you want to talk to, then you can use our automated switchboard to make contact. The automated switchboard can be accessed through the normal contact number or by dialling 01233 330838 directly.
Busy schedule and no time to wait in a queue, or you have a complex query? Book an appointment to see us at a time that suits you.
All our face-to-face enquiries are now by appointment only at the Civic Centre, Monday to Friday, from 9am to 3.45pm.
To make your appointment either call us on 01233 331111 or email firstname.lastname@example.org and one of our Customer Services Advisors will be contact you to arrange a time.
Our fast track desk is also available if you simply want documents copied.
|Civic Centre (for internal visitors)||Monday - Friday||8.30am - 5pm|
|Call Centre (for all council enquiries)||Monday - Friday||8.30am - 4pm|
|ABC Customer Services
Monday - Friday
|9am - 4pm
(last appointment time is 3.50pm)
|Copying/Scanning evidence and documents||Our fast track desk is open from 9am - 4pm for copying and scanning evidence and documents.||9am - 4pm|
|Tourist Information Service at Ashford Gateway||Monday - Saturday||10.15am - 3pm|
|Ashford Borough Council at Tenterden Town Hall||Monday - Friday||
9am - 12.30pm and 1.30pm - 4pm
(Appointments are available, please phone 01233 331111 option 4 to book an appointment)
All face-to-face enquiries are dealt with by Ashford Borough Council’s Customer Services Team at the Civic Centre, Tannery Lane. The Tourist Information Centre can be found at Ashford Gateway, Church Road.
Ashford Gateway Plus
Church Road, Ashford, Kent TN23 1AS
Library and Tourist information can be found at Ashford Gateway Plus
Tenterden Town Hall
Town Hall, 24 High St, Tenterden, Kent TN30 6AN
Tannery Lane, Ashford, Kent TN23 1PL
Find us at the Civic Centre
Download the Civic Centre location and Ashford town centre car parks map [pdf] 318KB
Ashford Borough Council's Customer Service Team will endeavour to respond to your email enquiry immediately. However during busy periods please be aware that a response may take up to three working days of it being received.
In cases of genuine emergency our out-of-hours number is 01233 629911.
Payments using credit and debit cards can be made 24 hours a day using our automated telephone payment system.
Telephone 01233 330625 and follow the instructions. Please ensure you have your account or reference number when calling.
Payment machines are available at the Civic Centre and will take card or cash payments (if paying rent or council tax please note that you will need the relevant account numbers with you).
Remember, genuine emails from us will always advise you to go through to www.ashford.gov.uk and will not include direct links to payment pages. If you are in any doubt as to the validity of an email or phone call from Ashford Borough Council, please contact us.
If you wish to make a complaint, please visit our Compliments and Complaints page.