You can contact us via social media.
Our Customer Service Team will endeavour to respond to your email enquiry immediately. However during busy periods please be aware that a response may take up to three working days of it being received.
Remember, genuine emails from us will always advise you to go through to www.ashford.gov.uk and will not include direct links to payment pages. If you are in any doubt as to the validity of an email or phone call from Ashford Borough Council, please contact us.
Call our main switchboard on 01233 331111.
If you know the name of the officer/department you want to talk to, then you can use our automated switchboard to make contact.
The automated switchboard can be accessed through the main switchboard or by dialling 01233 330838 directly.
All our face-to-face enquiries are now by appointment only at the Civic Centre, Monday to Friday, from 9am to 3.45pm.
Book an appointment to see us at a time that suits you.
You can also make your appointment by calling 01233 331111 and one of our Customer Services Advisors will contact you to arrange a time.
Our fast track desk is also available if you simply want documents copied.
Tannery Lane, Ashford, Kent TN23 1PL
|Monday - Friday||8.30am - 5pm|
|Call Centre (for all council enquiries)||Monday - Friday||8.30am - 4pm|
|Customer Services||Monday - Friday
This is an appointment-only service.
|9am - 4pm Last appointment time is 3.50pm.|
|Fast Track Desk
Copying/Scanning evidence and documents
|Monday - Friday||9am - 4pm|
|Tenterden Town Hall
Town Hall, 24 High St, Tenterden, Kent TN30 6AN
|Monday - Friday||9am - 12.30pm and 1.30pm - 4pm
Appointments are available.
Out of hours
In cases of genuine emergency our out-of-hours number is 01233 629911.