Emergency telephone 6pm–8am: 01233 629 911

Contact us: Ashford Borough Council

Contact us

Contact us or use self service - just help yourself!

Online | Telephone | In person | Opening hours | Email | Out of hours | Payments | Compliments and complaints

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Did you know you can now contact the council all day and all night, all year long, at a time that suits you?

The answer you are looking for is most likely here on our website. Just a few examples are:

In order to provide the best services resources allow the council wants you to access our services here online. Did you know that to resolve an query face to face it costs the council approximately £30? It costs £3 to resolve a query over the phone, but only 30p to do so online?

We are always looking to improve information available on our website. Therefore if there is something you cannot find, please contact us.

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For housing call 01233 330688, for housing repairs call 01233 330366 and for everything else, please call our main switchboard on 01233 331111.

If you know the name of the officer/department you want to talk to, then you can use our automated switchboard to make contact. The automated switchboard can be accessed through the normal contact number or by dialling 01233 330838 directly.

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Busy schedule and no time to wait in a queue, or you have a complex query? Book an appointment to see us at a time that suits you.

All our face-to-face enquiries are now by appointment only at the Civic Centre, Monday to Friday, from 9am to 3.45pm.

To make your appointment either call us on 01233 331111 or email appointments@ashford.gov.uk and one of our Customer Services Advisors will be contact you to arrange a time.

Our fast track desk is also available if you simply want documents copied.

Don’t forget most of the information our customer service advisors give you can also be found online on our website.

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Our opening hours


Venue Day Time
Civic Centre (for internal visitors) Monday - Friday 8.30am - 5pm
Call Centre (for all council enquiries) Monday - Friday 8.30am - 4pm
ABC Customer Services

Monday - Friday
We run an appointment only service Monday to Friday 9am to 3.50pm, you can also visit our website to find the answers to most of your enquiries.

9am - 4pm
(last appointment time is 3.50pm)
Copying/Scanning evidence and documents Our fast track desk is open from 9am - 4pm for copying and scanning evidence and documents. 9am - 4pm
Tourist Information Service at Ashford Gateway Monday - Saturday 10.15am - 3pm
Ashford Borough Council at Tenterden Town Hall Monday - Friday

9am - 12.30pm and 1.30pm - 4pm

(Appointments are available, please phone 01233 331111 option 4 to book an appointment)


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All face-to-face enquiries are dealt with by Ashford Borough Council’s Customer Services Team at the Civic Centre, Tannery Lane. The Tourist Information Centre can be found at Ashford Gateway, Church Road.

Ashford Gateway Plus
Church Road, Ashford, Kent TN23 1AS
Library and Tourist information can be found at Ashford Gateway Plus

Tenterden Town Hall
Town Hall, 24 High St, Tenterden, Kent TN30 6AN

Civic Centre
Tannery Lane, Ashford, Kent TN23 1PL
01233 331111
Find us at the Civic Centre
Download the Civic Centre location and Ashford town centre car parks map [pdf] 318KB

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Contact us using our online form
or email customer.care@ashford.gov.uk

Ashford Borough Council's Customer Service Team will endeavour to respond to your email enquiry immediately. However during busy periods please be aware that a response may take up to three working days of it being received.

Out of hours

In cases of genuine emergency our out-of-hours number is 01233 629911.


Payments using credit and debit cards can be made 24 hours a day using our automated telephone payment system.
Telephone 01233 330625 and follow the instructions. Please ensure you have your account or reference number when calling.

Payment machines are available at the Civic Centre and will take card or cash payments (if paying rent or council tax please note that you will need the relevant account numbers with you).

Remember, genuine emails from us will always advise you to go through to www.ashford.gov.uk and will not include direct links to payment pages. If you are in any doubt as to the validity of an email or phone call from Ashford Borough Council, please contact us.

The Metropolitan Police have produced The little book of big scams [pdf] 3MB which is now in its 3rd edition, as well as an edition for businesses [pdf] 3MB.


If you wish to make a complaint, please visit our Compliments and Complaints page.

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