Ashford Borough Council’s Customer Services Team and Tourist Information Centre have now moved to the brand new Ashford Gateway Plus in the town centre. All face-to-face customer queries will be directed to the new building in Church Road. The Civic Centre offices are open for internal visitors only.
Ashford Gateway Plus
Church Road, Ashford, Kent, TN23 1AS (please do not use as postal address)
Tel: 01233 331111
2 Manor Row, Tenterden, Kent TN30 6HP
Tel: 03000 414141
Tannery Lane, Ashford, Kent, TN23 1PL
Tel: 01233 331111
Ashford Kent 7
Telephone: 01233 331111 (for Ashford Borough Council enquiries)
08458 247 202 (for Kent County Council enquiries)
|Civic Centre (for internal visitors)||Monday - Friday||8.30am to 5.00pm|
|Call Centre (for all council enquiries)||Monday - Friday||8.30am to 4pm|
ABC Customer Services
(within Ashford Gateway Plus)
|Monday - Friday||
9am - 4pm
(last ticket issued 3.45 p.m.)
|Ashford Gateway Plus||Monday, Tuesday, Wednesday and Friday||9am - 6pm|
|Thursday||9am - 8pm|
|Saturday (no ABC advisors)||9am - 5pm|
|Tourist Information Service||Monday - Saturday||10.15am - 3pm|
|Tenterden Gateway Opening hours||Monday - Friday||9am - 5.30pm|
|Saturday (no ABC advisors)||9am - 4pm|
Out of hours
In cases of genuine emergency our out-of-hours number is 01233 629911.
Payments using credit and debit cards can be made 24 hours a day using our automated telephone payment system.
Telephone 01233 330625 and follow the instructions. Please ensure you have your account or reference number when calling.
If you wish to make a complaint, please view our Compliments and Complaints page.
Telephone: 01233 331111
If you know the name of the officer you want to talk to, then you can use our Speak@Ease voice recognition telephone system to make contact. The Speak@Ease system can be accessed through the normal contact number or by dialling 01233 330838 directly.
Ashford Borough Council's Customer Service Team will endeavour to respond to your email enquiry immediately. However during busy periods please be aware that a response may take up to three working days of it being received.
|Gas Leaks||0800 111 999|
|Kent County Council||03000 414141|
|Mid Kent Water||0845 223 5111|
|Southern Water||0845 278 0845|
|Social Services||0845 330 2967|
|William Harvey Hospital||01233 633 331|