Emergency telephone 6pm–8am: 01233 629 911

Contact Us: Ashford Borough Council

Contact Us

Ashford Borough Council’s Customer Services Team and Tourist Information Centre have now moved to the brand new Ashford Gateway Plus in the town centre. All face-to-face customer queries will be directed to the new building in Church Road. The Civic Centre offices are open for internal visitors only.

Ashford Gateway Plus
Church Road, Ashford, Kent, TN23 1AS (please do not use as postal address)       
Tel: 01233 331111
Find us

Tenterden Gateway
2 Manor Row, Tenterden, Kent TN30 6HP
Tel: 03000 414141
Find us

Civic Centre
Tannery Lane, Ashford, Kent, TN23 1PL
Tel: 01233 331111
Find us


DX Detail
Ashford Kent 7

Telephone: 01233 331111 (for Ashford Borough Council enquiries)

08458 247 202 (for Kent County Council enquiries)

Opening Hours:

Venue Day Time
Civic Centre (for internal visitors) Monday - Friday 8.30am to 5.00pm
Call Centre (for all council enquiries) Monday - Friday 8.30am to 4pm
ABC Customer Services
(within Ashford Gateway Plus)
Monday - Friday 9am - 4pm 
(last ticket issued 3.45 p.m.)
Ashford Gateway Plus Monday, Tuesday, Wednesday and Friday 9am - 6pm
  Thursday 9am - 8pm
  Saturday (no ABC advisors) 9am - 5pm
Tourist Information Service Monday - Saturday 10.15am - 3pm
Tenterden Gateway Opening hours Monday - Friday 9am - 5.30pm
  Saturday (no ABC advisors) 9am - 4pm

Out of hours

In cases of genuine emergency our out-of-hours number is 01233 629911.


Payments using credit and debit cards can be made 24 hours a day using our automated telephone payment system.
Telephone 01233 330625 and follow the instructions. Please ensure you have your account or reference number when calling.


If you wish to make a complaint, please view our Compliments and Complaints page.

Telephone: 01233 331111
If you know the name of the officer you want to talk to, then you can use our Speak@Ease voice recognition telephone system to make contact. The Speak@Ease system can be accessed through the normal contact number or by dialling 01233 330838 directly.

Email: customer.care@ashford.gov.uk

Ashford Borough Council's Customer Service Team will endeavour to respond to your email enquiry immediately. However during busy periods please be aware that a response may take up to three working days of it being received.

Useful contact numbers
Service Contact number
Kent police 101
Gas Leaks 0800 111 999
Highways 03000 418181
Kent County Council 03000 414141
Mid Kent Water 0845 223 5111
Southern Water 0845 278 0845
Social Services 0845 330 2967
William Harvey Hospital 01233 633 331


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