Self Service - Help yourself!
Did you know you can now contact the council all day and all night, all year long, at a time that suits you?
The answer you are looking for is most likely here on our new look website. just a few examples are:
- Pay your Council Tax or Rent
- Report missed bins, fly-tipping, graffiti and more
- Apply for Housing Benefit, council tax discounts and much much more
- Join the Garden Recycling Scheme
In order to provide the best services resources allow the council wants you to access our services here online. Did you know that to resolve an query face to face it costs the council approximately £30. It costs £3 to resolve a query over the phone but just 30p to do so online?
We are always looking to improve information available on our website. Therefore if there is something you cannot find, please contact us.
Revenues and Benefits
Since April 2013 there have been several changes to council tax and the way that the benefits system works. Ashford Borough Council has been as proactive as possible in helping everyone as the changes have been introduced and will continue to work hard to give you the best advice. In light of this, the council have introduced a 24 hour interactive telephone service for revenues and benefits enquiries frequently asked questions and more. To access this service, here you can find some shortcut numbers
Phone 01233 330227 and when you are asked for the "hot-key" number select from the numbers below:
- For payments
- For Reminders/Summonses
- For all other council tax enquiries
- For Housing Benefit enquiries
- For all business rate enquiries
- Council Contact details
Alternatively wait for more options
Gone are the days of needing to wait in a queue, being put on hold or having to comply with opening times, you can now get information even when we are closed! With general enquiries now being dealt with via this method, this means that more staff are free to deal with more complicated enquiries, so don't worry, you will be transferred to a member of our customer service team if you do need to speak to someone.
Telephone: 01233 331111 (for Ashford Borough Council enquiries), please take advantage of the options available such as press 1 to make a payment. If you know the name of the officer you want to talk to, then you can use our Speak@Ease voice recognition telephone system to make contact. The Speak@Ease system can be accessed through the normal contact number or by dialling 01233 330838 directly.
Face to face
NEW - Seeing us just got easier! Gateway all appointment days [pdf] 2MB
Busy schedule and no time to wait in a queue? Why not make a booking to see us at a time that suits you on one of our ‘appointment only’ days?
To make your appointment either call us on 01233 331111 or email us at email@example.com
Don’t forget most of the information our customer service advisors give you can also be found online at www.ashford.gov.uk
If your query relates to revenues and benefits, or council tax, you also have the option of using our self-service phone number.
Our opening hours
|Civic Centre (for internal visitors)||Monday - Friday||8.30am to 5.00pm|
|Call Centre (for all council enquiries)||Monday - Friday||8.30am to 4pm|
|ABC Customer Services
(within Ashford Gateway Plus)
|Monday - Friday
**please note - Wednesday, Thursday and Friday are appointment only**
|9am - 4pm
(last ticket issued 3.45 p.m.)
|Ashford Gateway Plus||Monday, Tuesday, Wednesday and Friday||9am - 6pm|
|Thursday||9am - 8pm|
|Saturday (no ABC advisors)||9am - 5pm|
|Tourist Information Service||Monday - Saturday||10.15am - 3pm|
|Tenterden Gateway Opening hours||Monday - Friday||9am - 5.30pm|
|Saturday (no ABC advisors)||9am - 4pm|
All face to face enquiries are dealt with by Ashford Borough Council’s Customer Services Team at Ashford Gateway Plus in the Town Centre. The Tourist Information Centre can also be found here.
Please note: The Civic Centre offices are only open for internal visitors only.
Ashford Gateway Plus
Church Road, Ashford, Kent, TN23 1AS (please do not use as postal address)
Tel: 01233 331111
2 Manor Row, Tenterden, Kent TN30 6HP
Tel: 03000 414141
Tannery Lane, Ashford, Kent, TN23 1PL
Tel: 01233 331111
Download the Civic Centre location and Ashford town centre car parks map [pdf] 318KB
Ashford Borough Council's Customer Service Team will endeavour to respond to your email enquiry immediately. However during busy periods please be aware that a response may take up to three working days of it being received.
Ashford Kent 7
Out of hours
In cases of genuine emergency our out-of-hours number is 01233 629911.
Payments using credit and debit cards can be made 24 hours a day using our automated telephone payment system.
Telephone 01233 330625 and follow the instructions. Please ensure you have your account or reference number when calling.
If you wish to make a complaint, please view our Compliments and Complaints page.
|Gas Leaks||0800 111 999|
|Kent County Council||03000 414141|
|South East Water||03330 001122|
|Southern Water||0845 278 0845|
|Social Services||03000 414141|
|Kent County Council enquiries||03000 414141|