Emergency telephone 6pm–8am: 01233 629 911

Pay: Ashford Borough Council


Below is a list of services which can be paid for online:

If you have filled in all your details and then experience difficulties please contact the Customer Services on (01233) 331111 using option 4 then option 3 during office hours (8:30am – 4pm, Monday to Friday) to check if the payment has been received.

Please note that when you click on our payment page you will be re-directed to an external site (e-paycapita.com). This is our new secure payment bureau hosted by Capita. Capita are certified by Visa and MasterCard as a Payment Card Industry Data Security Standard (PCI DSS) Level 1 payment processor.


Including, but not limited to, allotments, Lifeline, building control fees, housing bonds and premises licences.

Pay an invoice

Garden recycling

Renew your garden recycling subscription (existing customers only - please select Debtor or Invoice option)

Sign up for the garden recycling service for the first time

Bulk collection

Book and pay for a bulk collection


Pay your Leaseholder, House or Garage Accountonline payment gateway logo

Rent Account Balance Lookup

Benefits and Council Tax

Council Tax Information

Pay your council tax directly without setting up a direct debit

Set up a direct debit to pay your council tax monthly

Overpayments of Benefit


Business Rates -  National Non Domestic Rate (NNDR)

Planning and Building Control


Parking Fines or Penalty Charge Notices (PCNs)


Pay your allotment invoice

Some web users may experience problems making payments through our website when using Internet Explorer 10.

Information for users who may experience problemsmaking payments when using Internet Explorer 10

There are several options for paying for services offered by the council listed on the Methods of Payment page.

Remember, genuine emails from us will always advise you to go through to www.ashford.gov.uk and will not include direct links to payment pages. If you are in any doubt as to the validity of an email or phone call from Ashford Borough Council, please contact us.

The Metropolitan Police have produced The little book of big scams [pdf] 3MB which is now in its 3rd edition, as well as an edition for businesses [pdf] 3MB.


National Recycling Awards 2015 Finalist Logo

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