MyAshford portal gives customer access to online services all in one place

MyAshford is an online customer portal that gives residents access to the various accounts held with Ashford Borough Council in one place. Once residents set up an account they can view council tax, rent balance, see who their local councillor is, apply for parking permits and more.

It is easy to set up, just visit our website and follow the simple to follow steps. Once you are signed up, you can link all your accounts under one single sign-on, making it easier to access all your information in one place.

The old system has become outdated and needed a revamp, so we have built a new portal from the ground up. With so many different systems associated with the council we are trying to make the customer experience easier by applying single sign-on technology.

This will enable you to log into the portal and then you’ll be able to access your linked accounts without having to log in again. We currently have single sign-on set-up for the new Council Tax system, Citizens Access.

Now that the new system is live, we will be shutting down the old MyAshford system on Friday 29 September 2023. Existing users will still be able to access the system until that date, but we recommend you sign up for a new MyAshford account.

 We are also working on integrating more and more of our systems to work with your MyAshford account, meaning that you’ll no longer have to remember countless usernames and passwords.

Over the coming months we will be looking to integrate other features like reports, residential and visitor parking permits and managing your rent or garage accounts.

Cllr Noel Ovenden, Leader of Ashford Borough Council, said: “We are looking to make using council services online easier by integrating them together under the same place with one simple, single sign-on process. MyAshford will be the place to access your online council services.”