Recycling and Refuse Service
NEWS: Biffa staff will now be checking what is being placed in recycling bins to try and ensure that the loads collected are clean and can be recycled.
If Biffa find an unrecyclable item in your recycling bin, the crew will not collect it for that week. Your recycling bin will be collected upon your next recycling collection, provided the correct items are present. Read the tops tips and useful information below to make sure you’re recycling smart.
We're getting better at recycling, so let's make sure it stays that way! To help you out, we've updated our recycling guides with the latest recycling tips and advice. Download our Recycling Guide [pdf] 3MB and Garden Recycling Guide [pdf] 1MB
For advice on how to improve the quality of items you're recycling, download the Quick Recycling Tips Guide [pdf] 1MB
- Your recycling and waste collections explained
- Garden recycling: Sign up for the optional (paid for) fortnightly garden recycling collection
- Book a bulky item collection
- Recycle other waste: small electrical items, batteries and old clothes, bulky item collection, sharps and discarded syringes, clinical waste
- New development? Find out more about or request container provision for new developments
- Collection calendars
- Don't know your collection day? Look it up instantly >>>
- Download your 2016/2017 refuse and recycling calendar [pdf] 307KB
- Download your garden recycling calendars for Week 1 [pdf] 252KB and Week 2.[pdf] 252KB
- Download the Refuse and Recycling Guide [pdf] 2MB (also available in Polish and Nepalese on request)
- Report a missed collection
- Tips and Advice
- Recycling Glass items
- Recycling Metal items
- Recycling Plastic items
- For information regarding the Ashford Household Waste Recycling Centre run by KCC and items which we are unable to collect eg. old paint tins, engine oil etc. please visit KCC's Ashford household waste recycling centre page
Why not use your Wheel of Waste tool? Simply twist the wheel to reveal which bin common household waste items should be placed in. Contact email@example.com to request a free copy.
The GREEN wheeled bin is for all recyclable items and it is emptied fortnightly.
- Do not line your recycling container with bags
- Do not put carrier bags/plastic sacks of items into your green recycling bin. Carrier bags and plastic sacks themselves cannot be recycled as part of this service.
- Do not put dark plastic food trays (from microwave meals for example), or crisp packets in your green recycling bin. Please place them in your grey refuse bin.
- Sanitary waste items such as nappies are not recyclable. Please place them in your grey refuse bin.
- Food waste packaging should be emptied of its contents and rinsed before placing in your green recycling bin.
- Garden waste should be placed in your brown recycling bin – not the green recycling bin.
- Coloured or opaque bags including carrier bags should be used only in the grey refuse bin. These should not be used for recycling, only completely clear bags are permitted with recycling.
Fortnightly household waste
The GREY wheeled bin is for household rubbish that cannot be recycled and it is emptied fortnightly. The bin lid must be closed and we will not collect ANY side waste or extra rubbish not placed inside the closed bin.
Weekly food waste collection
Put food waste into the small indoor kitchen caddy (silver in colour). Empty your kitchen caddy into the collection caddy (orange lid) when required.
Put the caddy with the orange lid out for collection weekly on both your refuse and your recycling collection days.
If you wish, you can line your caddy with newspaper or special compostable liners, available at supermarkets or at www.getcomposting.com
Please remember to present the bin on the boundary of your property by 7am on collection day. If you live alone, without assistance, and you cannot move your bins by yourself we have an assisted collection scheme in place. To find out more about assisted collections please contact us by email firstname.lastname@example.org or call 01233 331111.
Love Food Hate Waste have created a Food Waste Assistant, which offers advice and tips on how to reduce the amount of unwanted food we throw away. Simply enter the last item of food you threw out and the online tool will give you some simple solutions to avoid wasting it next time.
To request a replacement Refuse, Recycling, Garden or Food bin please call 01233 331111 or email email@example.com
Register now for the optional garden recycling collection service as a new customer.
You can now register and pay for Ashford's optional garden recycling collections online. The service runs from 1 June until 31 May of the following year, and you will pay a pro-rata rate depending on when you sign up.
Delivery of your rented garden bin (for new customers) will take around 10 working days from the date when the order is made.
Please note that it is important that you notify us of every change of circumstances that could affect the garden waste service and or any correspondence we may need to send.
Please present your brown bin at the property boundary by 7am on the morning of collection. Please note that during the summer months crews can be working until 7pm.
For handy tips and advice, download the garden recycling leaflet [pdf] 1MB
How to recycle other waste
We will collect bulky domestic waste including furniture, white goods (Please ensure that when putting out fridges/freezers tape or tie the doors shut and remove any food from it), electrical appliances and most other items that you would expect to take with you if you were moving house (we cannot take DIY materials or builders' waste)
Items need to be out by 7am on the day of collection. Items need to be clearly visible at the front of the property abutting the highway ready to be collected at any time during the day.
There is a minimum charge of £23.00 (for the collection of up to 4 items) required at time of booking. The booking may be cancelled or amended up until 2 working days before the collection due date and a full refund will be provided. If the booking is cancelled less than 2 working days before the collection due date the minimum £23.00 payment will not be refunded. The overall cost will be based on the number and volume of items being collected.
Alternatively call 01233 331111 or visit The Civic Centre with your bulk collection request.
If you would prefer, you can take your waste to Kent County Council Household Waste and Recycling Centre.
Please note that these service conditions do not apply to Housing Associations, Commercial and Industrial businesses, Letting Agencies and Landlords.
As part of our recycling and refuse service, residents can leave out textiles and waste electrical and electronic equipment (WEEE) for kerbside collection on alternate weeks.
Place small amounts of textiles in a tied carrier bag or similar, on top of your recycling bin. Only white sacks (pedal bin size 30l) are accepted, as we have limited collection capacity.
Place all electricals in a tied carrier bag or similar, on top of your refuse bin.
Place used batteries in a clear plastic bag on top of your grey refuse bin.
We cannot collect any items presented in black sacks or charity bags.
Large electrical items can be taken to the Household Waste Recycling Centre on the Cobbs Wood Industrial Estate, or book a bulky item collection by calling 01233 331111.
Due to the Christmas Holiday the next collection will now be Monday 2nd January 2017
We provide a collection service for used syringes for those who are unable to take their used syringes to any of the drop off points listed below:
- Ashford Borough Council, Civic Centre, Tannery Lane, Ashford, Kent TN23 1PL
- Ashford Gateway Plus, Church Road, Ashford, Kent, TN23 1AS
- Ashford Borough Council, Tenterden Gateway, 2 Manor Row, Tenterden TN30 6HP
Syringes are dangerous and could stab the waste collectors; if waste collectors are injured in this way, you could be pursued for their loss of earnings should they need to take time out from work.
You can obtain a new sharps box on prescription from your GP.
If you have needles to dispose of that have been used for a non medical purpose, Kent drug services can help you. Please call:
KCA – 01795 590635. Areas covered: Ashford, Canterbury, Dover, Faversham, Gravesham, Shepway, Sittingbourne and Thanet.
Turning Point – 01322 278916. Areas covered: Dartford, Isle of Sheppey, Maidstone, Sevenoaks, Tonbridge & Malling, Tunbridge Wells.
Report discarded syringes on public land to us using our online form or by telephoning 01233 331111.
If you find syringes on someone else's land, you should report it to the land owner.
The council can also provide a collection for other medical (infectious) waste from domestic properties within the Borough. This type of clinical waste should not be put in with your domestic waste.
If you require a collection, all you need to do is telephone 01233 331111, your details will be taken and we will tell you when the next collection is.
Please note we only collect from domestic properties. Nursing homes and medical establishments should arrange for this type of collection through their normal waste collection contractor
**Please note that a clinical collection is no longer offered for Incontinence Waste, this waste should be disposed of using your general refuse collections. If you feel that you may struggle to contain this in your general refuse container, please contact us so that we are able to assist you.**
Under the Waste and Recycling Policy [pdf] 106KB, the responsibility for the provision of containers for the collection of recyclables, residual waste and food waste for all new developments is the responsibility of the developer.
We have listed below the number and type of containers that are required.
Bins can be purchased directly from the council using the online form at the bottom of this page. Alternatively developers are welcome to procure the containers from other sources, they are however unlikely to receive the same preferential rates and delivery timescales. All containers must fully comply with the council standards and specifications.
|240litre wheeled green recycling bin|
|180litre wheeled grey residual bin|
|23litre external black food bins with orange lockable lid.|
The cost for supply and delivery of a full set of bin per individual property
(240l recycling, 180litre residual and 23litre food caddy) is £55.00.
|Communal (6 Flats or more)|
|1 x 1100litre recycling bin green with aperture|
|1 x 1100litre grey residual bin|
|1 x 140litre communal food bin|
The cost for supply and delivery of 140litre communal store food bin is £35.00 per bin.
The cost for supply and delivery of 1100litre residual or recycling bin (covering 6 properties) is between £275.00- £300.00. Recycling aperture bins cost more than residual bins.
5 litre internal kitchen caddy’s with complimentary roll of compostable bags is supplied free of charge by the council
Our delivery times are 10 working days on wheeled bins and caddies although we require an extra notice period on 1100 litre bins. Please note that all bins will need to be signed for upon delivery.
If you wish to place an order please complete the container provision for new developments application form.