Housing Policies
These housing policies detail how we deliver housing services, they set out what out you can expect when accessing the relevant services.
We are currently reviewing the format of our policies, you will find the attached documents may appear as a webpage, PDF or Word document.
We will be shortly updating these to make sure policies are presented in a consistent way.
If you need help accessing these documents, please let us know by emailing tenant.contact@ashford.gov.uk or calling our customer services team on 01233 331111.
- Allocation Scheme [pdf] 626KB
- Antisocial Behaviour (ASB) Policy [pdf] 195KB
- (Housing Service) Complaints Policy [pdf] 196KB
- Decant Policy [pdf] 235KB
- External Domestic Abuse Policy 2026 [docx] 101KB
- Housing Asbestos Management Policy [pdf] 175KB
- Housing Electrical Safety Policy [pdf] 183KB
- Housing Fire Safety Policy [pdf] 214KB
- Housing Gas and Heating Safety Policy [pdf] 189KB
- Housing Income And Arrears Management Policy 2026 [docx] 81KB
- Housing Lift Safety Policy [pdf] 178KB
- Housing Water Hygiene Policy [pdf] 174KB
- Leasehold Policy 2026 [pdf] 454KB
- Rent Process Flow Chart [pdf] 22KB
- Management Move Policy [pdf] 273KB
- Mobile homes site licence fee policy [webpage]
- Mutual Exchange Policy [pdf] 259KB
- Rent and Service Charge Setting Policy [pdf] 173KB
- Pet Policy [pdf] 299KB
- Private sector housing assistance policy [webpage]
- Unreasonable Conduct Policy [pdf] 178kb
If you are a tenant of Ashford Borough Council and would like to be involved next time there is a new policy, or a review of an existing policy, let us know by signing up to become an involved tenant.
