Using this website
View our website tutorial videos to see how you can complete simple tasks on our website. These include making an application, making a payment, or reporting something.
Payments during Coronavirus disruption
If you usually pay your council bills face-to-face, there are lots of options while the Civic Centre is closed. You can pay your council tax, business rates, rent and other invoices from the council, at a PayPoint. If you do not have the paperwork to make your payment you can contact the council at email@example.com or by calling 01233 331111 for your reference information.
Visit the PayPoint website and enter your postcode to find your closest PayPoint accepting cash on behalf of Ashford Borough Council, or pop into your high street bank.
Please do not send cash in the post, it is not secure and uninsured.
You can also pay by card on our website or over the phone. Please continue reading this page to find out these methods.
Below is a list of services which can be paid for online
There are several methods of payment for paying for services offered by the council.
Please make sure that you have your credit or debit card to hand when paying online.
You will be re-directed to an external site (e-paycapita.com). This is our secure payment bureau hosted by Capita, who are certified by Visa and MasterCard.
Remember, genuine emails from us will always advise you to go through to www.ashford.gov.uk and will not include direct links to payment pages. If you are in any doubt as to the validity of an email or phone call from Ashford Borough Council, please contact us.
A-Z of other payments
Fixed Penalty Notices
Sign up for the garden recycling service (new customers)
Including, but not limited to, allotments, Lifeline, building control fees, housing bonds and premises licences.