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Financial Advice

If you are struggling to manage your finances there are a range of things you can do.

If you are already on benefits, check our advice for benefits claimants.

There are also ways we can help if you don't normally claim benefits, particularly with paying your council tax.

Our Welfare Intervention Officers work to support people who need help with any housing or benefit related issues. They can give you practical advice and signpost you to other helpful organisations, including those that can help with finance queries.


Kent Money Advice Hub is a pilot led by Citizens Advice in north and west Kent, in partnership with a network of Citizens Advice offices in Kent, Debt Free London and funded by Kent County Council’s Helping Hands Scheme. The service is available for anyone who is worried about money and aims to encourage those who may be reluctant to come forward for money advice to take the first step.

People can access the Kent Money Advice Hub by visiting www.kentmoneyadvicehub.com(with video call and webchat functions) or calling 0800 808 5622 (Monday – Friday between 8am – 8pm) or from kiosks which have been installed across north and west Kent. Ashford's can be found at:

  • The Willow Children’s Centre, Brookfield Rd, Ashford. Open 9am to 4.30pm Mon, Wed and Fri and 8.30am to 4.30pm Tue and Thu.


Martin Lewis, from television's The Money Saving Expert, has some hints and tips for anyone struggling financially on the Money Saving Expert website.


Kent Support and Assistance Service also provide short term help if you are having serious difficulties managing your income.


Ashford Advice also has advice for people struggling with their finances. These include checking with your providers if there's anything they can do to help you. Talk to your gas and electricity supplier, your phone company, bank or building society, or landlord, to see if you can come to different arrangements about paying your bills. It is important to do this before you miss a payment.


Kent Savers Credit Union are offering Ethical Emergency Loans for anyone concerned about their finances who are worried about incurring debt from short term high-interest credit providers, such as payday loans. 

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