Replacement Bin Request
Replacement bin
There could be a variety of reasons why you require a replacement bin for your property ranging from:
- Your bin has been stolen whilst on your property – this should be reported to the police for them to investigate into.
- It has been damaged or lost.
- It has gone in the back of the Waste Truck – these will be investigated alongside our contractor and onboard CCTV will be reviewed.
Please note that the Police and Ashford Borough Council Fraud Investigation Team are investigating bin theft reports – any fraudulent claimants will be prosecuted.
Depending on the reason for the request for a replacement bin there may be a charge that will need to be paid at the time of the request before the item will be arranged for delivery. Charges are as follows:
| Type | Bin description | Charge |
|---|---|---|
| Grey bin (refuse) |
180 litre household waste bin for refuse |
£30.00 |
| Green bin (recycling) |
240 litre recycling bin for dry recycling |
£30.00 |
| Black and orange caddy |
23 litre external kerbside caddy (green) for food waste |
Without additional cost |
| Silver caddy |
5 litre internal kitchen caddy (grey) for food waste |
Without additional cost |
What you need to do
You will need to tell us your address along with contact details, select the reason why you require a replacement bin, select which bin you require and pay any relevant costs applicable.
What happens next?
Once the form and any appropriate payment has been made and submitted then the requested bin should be delivered to the property within 10 working days. Please note that the Waste Team may need to contact you if they have any queries regarding your request.
Frequently Asked Questions
+ My Bin was damaged by the refuse collators, please can I have a new bin?
+ I am moving can I take my bins with me?
+ My bin was stolen, do I have to pay to get a new one?
If your bin has been stolen we require you to report this to the police for investigation. Once you have done this you will be provided with a crime number and this must be provided in order not to be charged.
If you do not provide us with a crime number then we will require you to purchase a replacement bin.
+ I am moving and there are no bins at the property do I need to pay for new bins?
+ I am moving to a new build with no bins, do I have to pay for new bins?
Yes, the current price for a full set of bins is £95 alternatively speak to your developer about them providing you bins on your arrival.
