Urgent Telephone Weekends : 01233 331111

Fully Managed

For landlords who want a hands off service

A Better Choice Lettings and Property Management (ABC Lettings) offers landlords a safe, secure and hassle-free service for letting your property. We have been creating and supporting tenancies in the private sector for over 10 years. We are delighted to offer you the security of working with an organisation that has a reputation for a careful and considered approach, coupled with a new vision for “no hassle” lettings. For this service we charge a 10% (plus VAT) management fee.

Our fully managed service includes:

  • Annual rent review
  • Arranging repairs
  • Boiler breakdown cover including the annual gas check
  • Compliance checks
  • Deposit
  • Guaranteed rent
  • HHSRS inspection
  • Inventory
  • Regular property inspections
  • Rental valuation
  • Tenant your property within two weeks*
  • Out of hours service

*Subject to all necessary checks

Contact us

Call us on 01233 330811 or email abclettings@ashford.gov.uk


"ABC Lettings have managed a residential tenancy for us for approx. 7 years. During this time, they have provided regular reports highlighting any issues with the property and have arranged for various recommended contractors to oversee a number of repair and maintenance issues on our behalf. The whole team are professional and courteous. We thoroughly recommend them as managing agents." - Landlord

"We have been with ABC Lettings for a couple of years now and in that time we find you easy to contact always receiving a prompt reply to our enquiries. Your hands on approach in dealing with tenants and any issues arising is reassuring and good to know that our properties are being looked after. Makes us feel that you're in our corner. Thanks and we look forward to continuing to let with you."  - Landlords

"ABC Lettings have been most professional and fair in their dealings with us. I would have no hesitation in recommending them to prospective landlords." - Landlord

Frequently Asked Questions

+ What are the fees?

For our fully managed service we charge 10% (plus VAT).

+ Who will be moving into my property?

The Council have a duty to offer housing advice and accommodation for vulnerable groups.

ABC Lettings was set up to provide accommodation for families or individuals who were suitable for private rented accommodation but not able to access via the High Street.

We will assess each individual tenant for their suitability to your property before offering a tenancy.

+ Who pays me the rent? – You or the tenant?

Your rent is guaranteed and paid by us on the 1st of every month. We collect the tenant’s payments.

+ What happens if the tenant causes damage?

We carry out regular routine property inspections. Rarely do we come across damage. However, if during an inspection we identify any damage we will instruct the tenant what action needs to be taken and monitor to resolve it.

+ How much rent am I likely to receive?

We complete our market research on each individual property. Usually the rent is set at the Local Housing Allowance rate and then a one off payment is made to cover the difference between this and the market rent annually.

+ Who carries out repairs?

Landlords are responsible for repairs and routine maintenance but we can use the services of Council contractors, or introduce you to local tradespeople. Our dedicated repair team are on hand during office hours to receive reports from tenants and facilitate arranging repairs.

+ What are your office hours?

Our office hours are 9am to 4pm Monday to Friday, during which time we can be contacted by phone 01233 330811 or email abclettings@ashford.gov.uk. Tenants can access Ashford Borough Council’s Out Of Hours service for emergency repairs, by calling 01233 330366.

+ Who carries out compliance checks?

We are able to arrange the Gas Safe Inspection (CP12) Energy Performance Certificate (EPC) and Electrical Installation Condition Report (EICR) on your behalf. We will advise you of the cost which is rechargeable. Once we enter a contract, the annual Gas Safe Inspection is carried out by Swale Heating and the cost is included in the fully managed service.
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