Queries and Appeals

The council tax regulations allow taxpayers to appeal against their charge in three areas:

Appeals against banding of property

The band of your property is allocated by the Valuation Office Agency, which is a government agency. The band is based on the market value of the property as at 1 April 1991.

If you wish to appeal against the band given to your property you need to contact the Valuation Office Agency (VOA) at:

Council Tax South
Valuation Office Agency
Second Floor
1 Francis Grove
London SW19 4DT

Telephone: 03000 501501 Please note that this telephone number is for the Valuation Office Agency and therefore deals with valuation enquiries. If your query relates to applying for a business grant, please see our Coronavirus: advice for businesses webpage

Appeals against liability, discount or exemption

If you have any query on your account, we will check your account and if there is an error we will correct it and issue you with a new bill.

If you wish to appeal against any decision made by the council regarding liability for the charge or your entitlement to a discount, exemption or disablement relief please contact us.

It may be that we do not have all the information that we need to send you a correct bill. By giving us more details it may resolve the problem. 

If you still don't agree that your council tax charge is correct there are some cases where you are entitled to appeal.

Appeals, backdating and overpayments

If you require information on how to appeal if you disagree with a benefit decision, or you would like us to reconsider our decision please visit our appeals page.

If you require information regarding backdating benefit entitlement, please visit our backdating page.

If you require information about an overpayment of benefit, please visit our overpayments of benefit page.

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