Customer Service, IT and Digital Strategy - Strand 4

Published: 11/11/2022
A computer screen with the words Training, Skill, Ability and knowledge written on it

Welcome to the fifth blog in our series covering the new digital strategy. 

This blog looks at some of the deliverables of the fourth strand of our strategy, entitled Give staff the tools/skills needed to carry out their jobs safely, effectively and efficiently.

Anyone who is digitally excluded is missing out on the benefits of the internet and digital services. We want to work with Kent County Council to promote digital skills workshops that can help the people of Ashford navigate the digital landscape more easily.

Connectivity is another barrier to digital inclusion and we will proactively support the rollout of superfast broadband and improvements to mobile data coverage across the borough.

Some of the actions under this strand include:

  • Feasibility study around community wi-fi projects.
  • Work with KCC and other partners on projects to develop skills and trust.
  • Use our social media channels to highlight scams and credible sources of information.

An Ashford Borough Council Civil Enforcement Officer using a smart device.