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Changing Places

Changing Places facilities

As part of the Caring Ashford theme in our Corporate Plan, the Council has pledged to lead the way in ensuring the provision of fully accessible toilets for those with disabilities and special needs.

Disabled lavatories with a changing bench, hoist, privacy screen and space for two carers are the only facilities that qualify as fully accessible Changing Places toilets, which meet the needs of people with complex care.

It is estimated there are over 250,000 people in the UK who need personal assistance to use the toilet or change incontinence pads, including people with profound and multiple learning disabilities, spinal injuries and people living with stroke.

Without appropriate facilities, carers are forced to change incontinence pads on public toilet floors or wait until they go home. This is unhygienic, undignified and unacceptable.

Current facilities available

Changing places facilities are currently available at One You shop in Park Mall, Coachworks in Dover Place, The Stour Leisure Centre, the Designer Outlet and Ashford Gateway Plus.

You can find out where there are located by using the map below.

Further facilities on the way

Earlier this year we received confirmation we have been successful in applying for funding to provide more facilities in the borough.

The Department for Levelling Up, Housing and Communities (DLUHC), has allocated £160,000 to support the installation of Changing Places toilets at Victoria Park community hub, Elwick Place at Macknades, the Julie Rose Stadium and, in due course, at the former Odeon building in the lower high street.

Want to know about Changing Places?

Further information about Changing Places facilities can be found on the Changing Places Consortium website.

Community Toilets and Changing Places facilities map

Legend

Locations of Changing Places facilities
Place Address Opening times
One You Shop Unit 25, Park Mall Shopping Centre, Ashford, TN24 8RY Tuesday to Friday, 10am to 2pm.
The Coachworks Dover Place, Ashford, TN23 1HU Thursday to Saturday, 12pm to late. Sundays, 2pm to 5pm.
The Stour Centre Station Approach, Ashford, TN23 1ET Monday to Friday, 6.30am to 10pm. Saturdays and Sundays, 8am to 8pm.
Designer Outlet Kimberley Way, Ashford, TN24 0SD Monday to Friday, 10am to 8pm. Saturdays, 9am to 8pm. Sundays, 10am to 6pm.
Ashford Gateway Plus (Library) Church Road, Ashford, TN23 1AS Mondays, Tuesdays, Wednesdays and Fridays, 9am to 5pm. Thursdays, 9am to 6pm. Saturdays, 9am to 3pm.
Participants in the Community Toilet Scheme
Business Facilities Mon Tue Wed Thurs Fri Sat Sun
County Square Ladies, Gents, Disabled and Baby Change 7am-6pm 7am-6pm 7am-6pm 7am-6pm 7am-6pm 7am-6pm 8am-4.30pm
Muffin Break Ladies, Gents, Disabled and Baby Change 8am-6pm 8am-6pm 8am-6pm 8am-6pm 8am-6pm 8am-6pm 9am-4pm
Stag Coffee Ladies, Gents and Disabled 8.30am-5pm 8.30am-5pm 8.30am-5pm 8.30am-5pm 8.30am-5pm 8.30am-5pm 8am-4pm
The Little Teapot Ladies, Gents and Baby Change 9am-5pm 9am-5pm 9am-5pm 9am-5pm 9am-5pm 9am-5pm 9am-5pm
The Phoenix Ladies, Gents, Disabled and Baby Change 10am-12am 10am-12am 10am-12am 10am-12am 10am-2am 10am-2am 10am-12am
Pizza Express Ladies, Gents, Disabled and Baby Change 11.30am-10pm 11.30am-10pm 11.30am-11pm 11.30am-11pm 11.30am-11pm 11.30am-11pm 12pm-10pm
Civic Centre Ladies, Gents and Disabled 8.30am-5pm 8.30am-5pm 8.30am-5pm 8.30am-5pm 8.30am-5pm Closed Closed
Ashford Gateway Plus Ladies, Gents, Disabled, Baby Change and Changing Place 9am-6pm 9am-6pm 9am-6pm 9am-8pm 9am-6pm 9am-5pm Closed
New Rents Ladies, Gents and Disabled 8am-4pm 8am-4pm 8am-4pm 8am-4pm 8am-4pm 8am-4pm Closed
McDonalds Ladies, Gents, Disabled and Baby Change 6am-11pm 6am-11pm 6am-11pm 6am-11pm 6am-11pm 6am-11pm 6am-11pm
One You Shop Ladies, Gents, Disabled, Baby Change and Changing Place Closed 9.30am-5pm 9.30am-5pm 9.30am-5pm 9.30am-5pm 9.30am-1pm Closed

Visit our Community Toilet Scheme page for more information on those facilities.